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Organizational Commitment and Organizational Citizenship Behaviour: A Study among Public Sector Employees

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  • Suriani Ismail

    (Faculty of Educational Studies, Universiti Putra Malaysia, Serdang Selangor, Malaysia)

  • Siti Shazwani Mohd Ali

    (Faculty of Educational Studies, Universiti Putra Malaysia, Serdang Selangor, Malaysia)

  • Nur Shuhamin Nazuri

    (Faculty of Human Ecology, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor, Malaysia)

Abstract

Organizational commitment reflects employees’ dedication to their organization, while organizational citizenship behavior (OCB) entails voluntary actions beyond formal job duties. Strong commitment fosters positive work environments and encourages behaviors benefiting the organization, like assisting colleagues or suggesting improvements. Research has primarily explored the relationship between overall organizational commitment and OCB, often overlooking the distinct impacts of its various dimensions. Furthermore, limited attention has been given to how affective, continuance and normative commitment uniquely contribute to the different aspects of OCB among public sector employees. On top of that, this paper discusses extensive findings and the theoretical basis explaining the relationship between organizational commitment and OCB, which was limited in the literature. This study addresses these gaps by reviewing Social Exchange Theory (SET) to explain the effect of organizational commitment on OCB and thoroughly examine the relationship between these variables. The findings of this study have practical implications that can empower organizations to enhance employee engagement and performance. They reveal that continuance and normative commitments significantly influence OCB, suggesting that organizations can strengthen these commitments by providing clear career paths, recognizing employee contributions, and fostering a strong sense of organizational loyalty.

Suggested Citation

  • Suriani Ismail & Siti Shazwani Mohd Ali & Nur Shuhamin Nazuri, 2024. "Organizational Commitment and Organizational Citizenship Behaviour: A Study among Public Sector Employees," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(5), pages 2495-2505, May.
  • Handle: RePEc:bcp:journl:v:8:y:2024:i:5:p:2495-2505
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    References listed on IDEAS

    as
    1. Abdullah Abdullah, 2011. "Evaluation of Allen and Meyer’s Organizational Commitment Scale: A Cross-Cultural Application in Pakistan," Journal of Education and Vocational Research, AMH International, vol. 1(3), pages 80-86.
    2. Cropanzano, Russell & Skarlicki, Daniel P. & Nadisic, Thierry & Fortin, Marion & Van Wagoner, Phoenix & Keplinger, Ksenia, 2022. "When Managers Become Robin Hoods: A Mixed Method Investigation," Business Ethics Quarterly, Cambridge University Press, vol. 32(2), pages 209-242, April.
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