Experiences of Untrained School Counsellors in Practicing Sub Skills of Counselling on their Pupil-Clients Zambia

This qualitative study explored the experiences of untrained school counselors in Zambia as they navigated the practice of essential counseling sub-skills with their pupil-clients. Through interviews with 12 untrained school counselors, this study uncovered the intricacies of practicing sub-skills such as sitting squarely, maintaining open posture, appropriate leaning, cultural sensitivity in maintaining eye contact, and achieving a relaxed posture. The findings illuminated the gap between theoretical knowledge and practical application, highlighting the critical need for comprehensive training programs that encompass both the theoretical underpinnings and practical execution of counseling skills. The study further explored practical strategies to overcome these challenges, including the use of adjustable furniture, visual reminders, role-playing exercises, the ‘three-second rule’ for eye contact, and pre-session relaxation techniques. Recommendations from the study emphasized the importance of implementing comprehensive training programs, promoting continuous professional development, enhancing counseling environments, fostering a support network among counselors, and regularly evaluating and adapting counseling practices. This research contributed to the discourse on the vital role of school counselors in supporting student well-being and underscored the need for structured professional development to equip counselors with the necessary skills for effective practice.