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The Implementation of Outpatient Consultation Digitalization for Healthcare Services: Basis for Development Plan

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  • Emerson C. Angeles, Rn

    (Master in Public Administration, Faculty of the Graduate Studies Pamantasan Ng Lungsod Ng Valenzuela Tongco St., Maysan, Valenzuela City, Metro Manila)

  • Dr. Leonardo S. Garcia

    (Master in Public Administration, Faculty of the Graduate Studies Pamantasan Ng Lungsod Ng Valenzuela Tongco St., Maysan, Valenzuela City, Metro Manila)

Abstract

The integration of Electronic Health Records (EHRs) streamlines healthcare operations, enhancing access to patient data, reducing administrative workload, and improving care coordination. Automated online scheduling and invoicing minimize errors, saving time and money, and allowing resources to be allocated more efficiently. This study addresses the benefits and challenges of digitalizing outpatient consultation, proposing a healthcare service development plan based on its findings. Results indicate that digital consultation effectively improves healthcare access, reduces hospital maintenance and patient expenses, and enhances patient care. However, challenges such as security protocols, digital literacy, and infrastructure limitations persist. Recommendations include enhancing online consultation systems, improving patient digital literacy, bolstering security measures, and providing advanced training for medical staff to optimize outpatient care in the post-pandemic digital era.

Suggested Citation

  • Emerson C. Angeles, Rn & Dr. Leonardo S. Garcia, 2024. "The Implementation of Outpatient Consultation Digitalization for Healthcare Services: Basis for Development Plan," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(12), pages 3640-3680, December.
    • Handle: RePEc:bcp:journl:v:8:y:2024:i:12:p:3640-3680
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    References listed on IDEAS

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    1. Dal Mas, Francesca & Massaro, Maurizio & Rippa, Pierluigi & Secundo, Giustina, 2023. "The challenges of digital transformation in healthcare: An interdisciplinary literature review, framework, and future research agenda," Technovation, Elsevier, vol. 123(C).
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