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Customer Satisfaction Towards Micro Finance Bank Services Rendered to Small and Medium Scale Enterprises in Nigeria

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  • EMERAH Ajevata. Apollos PhD

    (Dept. of Business Studies, Edwin Clark University, Kiagbodo P.M.B.101.Ughelli. Delta State, Nigeria.)

Abstract

This study examined the level of satisfaction of small and medium scale enterprises (SMEs) with the services of micro finance banks in Nigeria. Purposive sampling was used to choose two states, namely Lagos and Oyo that had the largest percentage of registered SMEs in Southwestern Nigeria while Slovin’s formula was used to select 374 SMEs. The relevant data was obtained through the administration of structured questionnaire to SME’s operators. Descriptive tools such as percentages and mean as well as inferential statistical tools such as ANOVA were used for analysis. The result showed that small and medium scale enterprises were satisfied with the services of microfinance banks especially in the area of responsiveness, reliability and assurance.

Suggested Citation

  • EMERAH Ajevata. Apollos PhD, 2022. "Customer Satisfaction Towards Micro Finance Bank Services Rendered to Small and Medium Scale Enterprises in Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(8), pages 221-225, August.
    • Handle: RePEc:bcp:journl:v:6:y:2022:i:8:p:221-225
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    1. ., 2008. "Money and Quasi-Money," Chapters, in: Money and Monetary Systems, chapter 2, pages 19-27, Edward Elgar Publishing.
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