People’s Satisfaction with Land Acquisition Complaint Settlement in Bac Ninh City, Vietnam

The study aims to assess the level of satisfaction and factors affecting the satisfaction of land users with the decision to settle complaints when the State recovers land. Data were collected from agencies, units, and complainants in Bac Ninh city and processed using SPSS20.0 software. During the 2017-2021 period, there were 108 complaints cases of which 91 cases were completed with a rate of 84.26%. Complainants are satisfied with the mean level (level 3, rating index 3.06). The satisfaction index for 4 – factor groups is 2.37, 3.05, 3.30, and 3.51 respectively. The group of factors relating to the preparation and submission of land claim dossiers has the strongest impact on satisfaction (impact rate of 47.24%), followed by groups of factors receiving results, human resources, facilities, and equipment with impact rates of 32.54%, 14.32%, 5.89% respectively. Proposed solutions include completing preparation procedures; diversifying forms of application submission; improving the quality of cadres and the quality of land acquisition complaint settlement. Providing solutions to limiting social instability will help the state recover land and implement investment projects faster for local economic development.