More Discussion on Regulations, Rules and Green Building of Vietnam Universities to Protect Students-Consumers Interest– A Case of Neu Hanoi

This paper purpose aims to present a case of Neu University Hanoi and problems to improve lecture hall service an ddiscuss Relevant regulations on building universities in the country. By using qualitative and analytical methods, descriptive method for primary model, synthesis and discussion methods, This study find out that: NEU University do not pay attention much on task of training soft skills for lecture hall service staff. Also monitoring task of the university for lecture hall service not focused. Not checking working time of lecture hall service staff. Therefore in coming time, NEU University need to Building a culture of interaction between lecture staff, students and teachers is really necessary. Attention should be paid to building a culture of communication and behavior between classroom staff, students and teachers. Expressed through words of speech, communication, caring and sharing, responsibility for work.