Knowledge, attitude and practices among nurses on performance appraisal system at two district hospitals in Mashonaland Central Province in Zimbabwe

The study investigated the knowledge, attitudes and practices among nurses on performance appraisal system at two district hospitals in Zimbabwe. A survey design was used. A questionnaire and interview guide were used to collect data. The sample was chosen using the non-probability method of convenience. Data was presented on tables and analyzed using descriptive statistics and themes. The findings showed that some nurses were trained in performance appraisals whilst others were not. Most nurses indicated that they were not adequately trained on the appraisal system. The majority understood the purpose and objectives of the system but they did not have adequate knowledge. The nurses viewed the system as necessary and commented that it has improved their work. However, the process of writing was viewed as stressful and time consuming. Although the system was being practiced in hospitals, most indicated that it was difficult to implement because of pressure of work, lack of knowledge and the paper work involved. The nurses complained that the system has not been followed by an increase in their remuneration. The study recommends the need for a continuous training of nurses on appraisal system. To be viable nurses who do well according to the system should be rewarded appropriately so that they are motivated to work hard. Research on how the system affects relations in hospitals is recommended.