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Human Resources and Service Delivery in Tier One Private Hospitals in Nairobi City County, Kenya

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  • Ian Barry Odhiambo

    (School of Business, Kenyatta University, Nairobi, Kenya)

  • Godfrey M. Kinyua, PhD

    (School of Business, Kenyatta University, Nairobi, Kenya)

Abstract

Despite the governments’ efforts to provide health care services to their citizens through public hospitals, the public demand for medical services ends up overwhelming the public hospitals especially in developing countries. As a result, service delivery in the public hospitals is compromised which has resulted into the rise of private hospitals. However, limited studies has approached service delivery in private hospitals from the perspective of human resources hence this study. The study used descriptive cross-sectional survey design. A sample of 131 respondents was targeted comprising of health workers from the Tier One private hospitals in Nairobi City County. A semi-structured questionnaire was used to collect data. Applying correlation and simple regression, results showed that a strong positive relationship exist between human resources and service delivery. Regression analysis revealed that recruiting an additional one employee in a tier one private hospital increases service delivery in the hospital. The study concludes that human resources have a significant positive effect on service delivery in the hospitals. It recommends that human resource managers in the hospitals should ensure that they develop and implement strategic human resource management practices to enhance service delivery.

Suggested Citation

  • Ian Barry Odhiambo & Godfrey M. Kinyua, PhD, 2021. "Human Resources and Service Delivery in Tier One Private Hospitals in Nairobi City County, Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(12), pages 181-187, December.
    • Handle: RePEc:bcp:journl:v:5:y:2021:i:12:p:181-187
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    References listed on IDEAS

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    1. Luftim CANIA, 2014. "The Impact of Strategic Human Resource Management on Organizational Performance," Economia. Seria Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 17(2), pages 373-383, December.
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