Effect of Internet Banking on Service Quality among Commercial Bank Customers: Evidence from Rwanda
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- Mohsin Zafar & Aasia Asif & Ahmed Imran Hunjra & H. Mushtaq Ahmad, 2012.
"Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan,"
Information Management and Business Review, AMH International, vol. 4(4), pages 159-167.
- Zafar, Mohsin & Zafar, Sana & Asif, Aasia & Hunjra, Ahmed Imran & Ahmad, H. Mushtaq, 2011. "Service quality, customer satisfaction and loyalty: an empirical analysis of banking sector in Pakistan," MPRA Paper 40690, University Library of Munich, Germany.
- Jelena Titko & Natalja Lace & Konstantis Kozlovskis, 2013. "Service quality in banking: developing and testing measurement instrument with Latvian sample data," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 61(2), pages 507-515.
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