Enhancing Effectiveness of Public Services Performance through Performance Contracts in Rwanda

In the past, globally Rwanda meant simply a totally failed State with a historical horror of the 1994 genocide against Tutsis where innocent Tutsis estimative to more than a million. In fact, 1,070,014 as per CNLG (2019) been killed in a just hundred days, this made Rwanda completely in political, social and economic collapse situation. Simply, Rwanda has been among the country that Rwanda was hard hit to bottom and needed its full strength to rebuild fast. In such spot of atrocities and fragility, innovations would much help a country to survive, re-shine and have its own voice on global scene, and government would much concentrate on providing necessary needed services to its citizen’s after the utterly failed of international community to prevent and stop that atrocity which led to international inaction. Due to this, Public management in Rwanda has been a challenge and instituted various ambitious reforms has been undergoing with aim to re establish state institutions and reorganize the public administration to improve better service delivery to the citizens who is at center of every government action, and none has born better results than performance contracting. In an effort to improve service delivery, the RPF-led government began different reforms including decentralization policy under which the new arrangement, all leaders from central up to local government were responsible for implementing performance contract “Imihigo†signed between them and HE President of the Republic of Rwanda. Since 2006, an innovative scheme known as “Imihigo†introduced as a tool to speed up national development. On RPF’s leadership, Rwanda is on of Africa’s most encouraging development success stories based on its homegrown initiative, which is the Rwanda’s most prominent country system with aim to undertake a fundamental, broad-based economic and social transformation intended to shift the country from low to middle-income status.