Leveraging Civic Education as a Strategic Approach in Managing Conflicts among Health Workers in Zambia

The study sought to propose alternative strategies General Nursing Council (GNC) can use in managing conflict among health workers in Zambia. It was a descriptive qualitative design and data was generated using interview guides. Purposive sampling procedure was used to target thirty-eight (38) participants. The data generated was analyzed thematically and the main findings among others were that the General Nursing Council needed to be re-engineered if it were to attend to the needs of the nurses as well as managing the perceived conflicts within and among the groups in the profession; the study further revealed that there was need for the GNC to decentralize its operations across the country so that it can effectively manage the perceived conflicts associated with the nursing profession; the study further noted that peace and conflict related topics could be incorporated into the nurses curriculum in order to equip the researchers and practitioners in the field on the best ways and means of managing conflicts in the nursing profession as well as the health workers alike. The study therefore concludes that the health workers should be informed on the best practices of resolving conflicts that come in the line of their duty and that the GNC should come up with civic education programmes that will support the nurses and other health workers in managing conflicts in the places of work.