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Factors for determining quality perceptions in hospitals: An assessment in terms of doctors and nurses

Author

Listed:
  • Ayse Gözde KOYUNCU

    (Near East University Economics and Administrative Sciences Department of Business, Near East Boulevard, Turkey)

  • Baris KOYUNCU

    (Faculty of Economics and Administrative Sciences, Near East University)

Abstract

Quality in health care services is the fulfillment of the expectations and needs of the customers in all service processes as well as diagnosis, treatment, and care services in accordance with the standards of internationally valid indicators. For this reason, it has become a necessity to put some efforts into delivering high quality service. In this study, the quality perception of the services offered at the hospital was evaluated based on the employees (doctors and nurses) who can be called as internal customers of the hospital. For this purpose, a field study was conducted with the participation of a total of two hundred doctors and nurses from five university hospitals operating in the private and public sectors and the findings were evaluated.

Suggested Citation

  • Ayse Gözde KOYUNCU & Baris KOYUNCU, 2017. "Factors for determining quality perceptions in hospitals: An assessment in terms of doctors and nurses," Management Issues in Healthcare System, EUROKD, vol. 3, pages 36-48.
    • Handle: RePEc:bco:mihsaa::v:3:y:2017:p:36-48
    DOI: 10.33844/mihs.2017.60391
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