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The Relationship Between Internal Market Orientation And Employee Job Satisfaction: The Case Of The Romanian Banking Sector

Author

Listed:
  • REMUS IONUT NAGHI

    (Faculty of Economics and Business Administration, West University of Timisoara, Romania)

  • GHEORGHEN PREDA

    (Faculty of Economics and Business Administration, West University of Timisoara, Romania)

  • ANCA CRISTINA DRAGOMIR

    (Faculty of Economics and Business Administration, West University of Timisoara, Romania)

Abstract

The paper aims to investigate the effect of internal market orientation and its dimensions on the employee job satisfaction. The idea of this research emerged from the extensive scientific literature that suggests the existence of a relationship between internal market orientation and employee job satisfaction. In fact, internal market orientation is conceptualized as a set of managerial behaviors that have the potential to influence employee behavior which would in turn affect customer satisfaction. The research involves a questionnaire-based survey of employees in the banking sector in Romania. The convenience sampling method was used. A total of 170 usable questionnaires were received from the employees. The measurement scales within the proposed model were evaluated for reliability and validity. The research hypotheses were tested via linear regression. The study’s empirical results suggest a positive influence of the internal market orientation and each of its three dimensions on employee job satisfaction. In order to increase the level of employee job satisfaction, the organization should systematically monitor the personal needs of every employee, to adapt every important decision taken by the managers to the individual needs that employees of different groups may have, supervisors should be interested in listening to what subordinates have to say about jobs, about the issues they have and the management of the organization must seriously consider employees’ needs, introduce policies and allocate funds to meet these needs.

Suggested Citation

  • Remus Ionut Naghi & Gheorghen Preda & Anca Cristina Dragomir, 2018. "The Relationship Between Internal Market Orientation And Employee Job Satisfaction: The Case Of The Romanian Banking Sector," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
    • Handle: RePEc:bbn:journl:2018_4_1_naghi
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    File URL: https://tbs.ubbcluj.ro/RePEc/bbn/journl/Negotia_4_2018.pdf
    File Function: Revised version, 2018
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    References listed on IDEAS

    as
    1. Lucie Sedmihradská & Jakub Haas, 2013. "Budget Transparency and Fiscal Performance: Do Open Budgets Matter?," ACTA VSFS, University of Finance and Administration, vol. 7(2), pages 109-122.
    2. Anwar Shah, 2007. "Local Public Financial Management," World Bank Publications - Books, The World Bank Group, number 6655.
    3. Ana-Petrina Păun & Petre Brezeanu, 2013. "Theoretical Aspects Regarding Public Expenditures," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 13(1), pages 211-220.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    internal market orientation; employee job satisfaction; banking sector; Romania;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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