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Comparative Study of the Characteristics of the Courier Companies Operating in Bulgaria

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  • Donka Zhelyazkova

Abstract

Theoretical concepts discussed in present paper concerns on the nature of courier services and combinations of various additional components that can meet the demands and requirements of customers. Drawn are some specifics that apply to courier services, also there are described principles governing a modern system of customer service and we systematize the terms of delivery that can be used in forming the comparative characteristic of courier companies operating on a particular market. In the research part there has been conducted analysis of the non-universal postal services (NPU) in Bulgaria, the study traced their status in comparative perspective as characteristics of the proposed conditions for international and domestic supply of selected courier companies operating in our country. On this basis, are located several numbers of problems that accompany the provision of courier services in Bulgaria and allege some recommendations to improve the quality of customer service.

Suggested Citation

  • Donka Zhelyazkova, 2013. "Comparative Study of the Characteristics of the Courier Companies Operating in Bulgaria," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 3, pages 138-188.
    • Handle: RePEc:bas:econst:y:2013:i:3:p:138-188
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    JEL classification:

    • L87 - Industrial Organization - - Industry Studies: Services - - - Postal and Delivery Services

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