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The strategic importance of payment data for merchants in the fuel retail industry

Author

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  • Lambrechts, Peter

    (Kuwait Petroleum Belgium NV, Belgium)

Abstract

The fuel retail industry is undergoing a profound transformation driven by rapid technological advancements, evolving customer expectations, and the pressing need for sustainability. No longer confined to traditional fuel dispensing, modern fuel retail sites are evolving into multi-functional mobility hubs that offer a variety of services, energy types and transport solutions. In this dynamic landscape, data have emerged as the cornerstone of operational efficiency, customer satisfaction and sustainable growth. For payments professionals, leveraging data effectively is essential to optimise merchant payment systems, mitigate risks and support these evolving business models. This paper provides seasoned payments professionals with actionable insights and best practices for leveraging data within the fuel retail industry’s payment ecosystems.

Suggested Citation

  • Lambrechts, Peter, 2025. "The strategic importance of payment data for merchants in the fuel retail industry," Journal of Payments Strategy & Systems, Henry Stewart Publications, vol. 19(1), pages 27-41, March.
    • Handle: RePEc:aza:jpss00:y:2025:v:19:i:1:p:27-41
    as

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    More about this item

    Keywords

    payments; data; merchants; fuel; retail; artificial intelligence;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit

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