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COVID-19 and point-of-sale payments in Belgium: How the older generation also learned to love contactless

Author

Listed:
  • Van Droogenbroeck, Ellen

    (Guest Professor, Vrije Universiteit Brussel, Belgium)

  • Van Hove, Leo

    (Professor of Economics, Vrije Universiteit Brussel, Belgium)

Abstract

This paper reports the first publicly available results of Belgium’s newly created Digital Payment Barometer. The results show that, as in other countries, the COVID-19 pandemic triggered a shift towards contactless and, to a lesser extent, mobile payments at the point of sale. Strikingly, however, the biggest jumps in the use of contactless payments are observed in the 65–74 and 75+ age groups. There are also indications that these shifts in behaviour may well outlast the pandemic, as consumer preferences have also changed markedly.

Suggested Citation

  • Van Droogenbroeck, Ellen & Van Hove, Leo, 2022. "COVID-19 and point-of-sale payments in Belgium: How the older generation also learned to love contactless," Journal of Payments Strategy & Systems, Henry Stewart Publications, vol. 16(1), pages 17-27, March.
    • Handle: RePEc:aza:jpss00:y:2022:v:16:i:1:p:17-27
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    Citations

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    Cited by:

    1. Johan Hellemans & Kim Willems & Malaika Brengman, 2023. "Covid-19 and mobile payment in Belgium: Closing the digital divide or just for the young, social, and impulsive?," Electronic Commerce Research, Springer, vol. 23(3), pages 1539-1564, September.

    More about this item

    Keywords

    point-of-sale payments; COVID-19; contactless; mobile; Belgium;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit

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