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A human-centred design approach to digital asset management: User experience as a foundation for system-configuration design

Author

Listed:
  • Carner, Mindy

    (Independent consultant, USA)

Abstract

Human-centred design is not just for web and product designers. The tools and processes they use can be implemented by everyday people to better empathise with their end users, gather critical information and uncover the ‘unknown unknowns’ about system users. This paper describes some of the tools in the designer’s toolkit and how they can be applied to digital asset management configurations. It also includes a case study, which explores how consulting firm Optimity Advisors helped a client develop a customised experience for digital asset management.

Suggested Citation

  • Carner, Mindy, 2019. "A human-centred design approach to digital asset management: User experience as a foundation for system-configuration design," Journal of Digital Media Management, Henry Stewart Publications, vol. 7(4), pages 357-365, June.
    • Handle: RePEc:aza:jdmm00:y:2019:v:7:i:4:p:357-365
    as

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    More about this item

    Keywords

    human-centred design; user personas; journey mapping; digital asset management; DAM; requirements gathering; stakeholder engagement; consensus;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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