IDEAS home Printed from https://ideas.repec.org/a/aza/jam000/y2021v15i2p182-203.html
   My bibliography  Save this article

Conceptualising airport digital maturity and dimensions of technological and organisational transformation

Author

Listed:
  • Halpern, Nigel

    (Professor of Air Transport and Tourism Management in the Department of Marketing, Kristiania University College, Norway)

  • Budd, Thomas

    (Lecturer in Airport Planning and Management at the Centre for Air Transport Management and Digital Aviation Research Technology Centre, Cranfield University, UK)

  • Suau-Sanchez, Pere

    (Senior Lecturer in Air Transport Management at the Centre for Air Transport Management, Cranfield University, UK)

  • Bråthen, Svein

    (Faculty of Logistics, Molde University College — Specialized University in Logistics, Norway)

  • Mwesiumo, Deodat

    (Faculty of Logistics, Molde University College — Specialized University in Logistics, Norway)

Abstract

As airports undergo digital transformation, ie a paradigmatic shift in the way digital technologies are adopted and used, there is a need for actionable insights to ensure that airport digital maturity is achieved. Using an integrative review of literature, this paper develops an airport digital maturity model, focusing mainly on a passenger experience perspective. The paper then delineates two dimensions of digital transformation — technological and organisational. Subsequently, an airport digital transformation model is conceptualised to identify key factors that airports need to consider when transforming their business and interesting lines of enquiry for future research. Insights offered by the model are relevant to both practitioners and researchers interested in conducting future studies in this area.

Suggested Citation

  • Halpern, Nigel & Budd, Thomas & Suau-Sanchez, Pere & Bråthen, Svein & Mwesiumo, Deodat, 2021. "Conceptualising airport digital maturity and dimensions of technological and organisational transformation," Journal of Airport Management, Henry Stewart Publications, vol. 15(2), pages 182-203, March.
    • Handle: RePEc:aza:jam000:y:2021:v:15:i:2:p:182-203
    as

    Download full text from publisher

    File URL: https://hstalks.com/article/6157/download/
    Download Restriction: Requires a paid subscription for full access.
    File URL: https://hstalks.com/article/6157/
    Download Restriction: Requires a paid subscription for full access.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Chwiłkowska-Kubala, Anna & Cyfert, Szymon & Malewska, Kamila & Mierzejewska, Katarzyna & Szumowski, Witold, 2023. "The impact of resources on digital transformation in energy sector companies. The role of readiness for digital transformation," Technology in Society, Elsevier, vol. 74(C).
    2. Mwesiumo, Deodat & Halpern, Nigel & Bråthen, Svein & Budd, Thomas & Suau-Sanchez, Pere, 2023. "Perceived benefits as a driver and necessary condition for the willingness of air passengers to provide personal data for non-mandatory digital services at airports," Transportation Research Part A: Policy and Practice, Elsevier, vol. 171(C).

    More about this item

    Keywords

    airports; maturity models; digital transformation; technology; organisation;
    All these keywords.

    JEL classification:

    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aza:jam000:y:2021:v:15:i:2:p:182-203. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Henry Stewart Talks (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.