Firma ve Yönetici Özelliklerine Göre İhracat Performans Düzeylerinin İncelenmesi: İstanbul İli İhracatçı Firmalar Üzerine Bir Araştırma

It is important for firms which aiming to be successful in the international market to use their competence, knowledge and experience in terms of providing competitive advantage. Structural capital, human capital and customer capital will have a big share in achieving success in terms of intellectual capital dimensions that are of increasing importance for firms with the transition to the information age, In this study, in which the characteristics of firms in terms of structural capital and the characteristics of managers in terms of human capital are dealth with, the difference of export performance according to firm and manager characteristics is examined. It is considered that it would be important for the exporters operating in the international market to examine such characteristics, to determine the required competencies and requirements in the company management process and to re-evaluate the managerial abilities and capacities. 249 export firms in Istanbul which can be accessed from 20 June to 22 August 2018 by convenience sampling method constitute the study sample. SPSS 21 was used for data analysis. Anova and t tests were used for the difference tests because of normal distribution. As a result of the analysis, it was determined that the export performance levels differ according to the firm size, firm experience, sector and manager education, management level and the manager experience.