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The Quality System Management Model In The Insurance Company

Author

Listed:
  • Branislav Djurica

    (Jahorina insurance, Banja Luka, Bosnia and Herzegovina)

Abstract

Insurance is a specific activity because it offers its consumers a service, and a product which is actually a legal relation between the parties of the contract. Policyholders entrust all of their property and even their lives to the insurers. Because of the above mentioned, organization of the insurance company has to be reliable, stabile in long term and it has to provide security and confidence, it needs to have necessary quality of the organization and the system which will permanently and in long term guarantee safety and stability, provided it is efficient and effective from the position of insurer. One of the possible solutions is implementation of developed model for the quality system management in the insurance company.

Suggested Citation

  • Branislav Djurica, 2011. "The Quality System Management Model In The Insurance Company," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 20(1), pages 253-269, june.
    • Handle: RePEc:avo:emipdu:v:20:y:2011:i:1:p:253-269
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    More about this item

    Keywords

    model; insurance; organization; efficiency; effectiveness;
    All these keywords.

    JEL classification:

    • G22 - Financial Economics - - Financial Institutions and Services - - - Insurance; Insurance Companies; Actuarial Studies
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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