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Port Services Quality Management

Author

Listed:
  • Jadranka Bendekovic

    (University of Zagreb)

  • Ante Jolic

    (Public administration, Zagreb)

  • Natalija Jolic

    (Faculty of transport and traffic services, Zagreb)

Abstract

Process of globalization considerably increased the demand for maritime transport of inputs and outputs, and created a stronger competition which offers these services. Therefore, the development of individual ports depends on their competitiveness, i.e. on the quality of services they offer. It is necessary to have rational management of port services compatible with the level at which the competitiveness is defined: competitiveness within a port, competitiveness among different ports, competitiveness among ports of the same gravitation area and competitiveness among ports in terms of the market they operate in. Quality of port services, satisfaction of clients and competitiveness of port depend on the following groups of factors: transport policy and regulation, economic circumstances, education, technology, safety, energy and environment. Quality of port services and competitiveness of port have a key role in the process of port development regardless of the port features.

Suggested Citation

  • Jadranka Bendekovic & Ante Jolic & Natalija Jolic, 2010. "Port Services Quality Management," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 19(1), pages 85-104, june.
    • Handle: RePEc:avo:emipdu:v:19:y:2010:i:1:p:85-104
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    More about this item

    Keywords

    port; port services; logistics; competitiveness; quality;
    All these keywords.

    JEL classification:

    • L92 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Railroads and Other Surface Transportation
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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