IDEAS home Printed from https://ideas.repec.org/a/asi/joabsj/v4y2014i5p58-73id4126.html
   My bibliography  Save this article

Impact of Job Stress on Consumer Satisfaction with Role of Mediating Variables (Employee Satisfaction and Employee Performance): A Study of Punjab Emergency Service (Rescue 1122) Sahiwal, Pakistan

Author

Listed:
  • Raja Irfan Sabir
  • Naeem Akhtar
  • Usman Zakir
  • Iram Nadeem
  • Asad Ur Rehman

Abstract

Rescue 1122 is playing a vital role in rescue services in Punjab. Rescue services basically upon employee's efficiency. Low wages, extra working hours, fake and irrelevant phone calls are the causes of stress on employees and resultantly employee’s satisfaction impact on customer's satisfaction. This study will investigate the impact of stress on employees and its impact on customer's satisfaction and dissatisfaction. The researcher will use explanatory research and describe the phenomena of employees and customer's satisfaction and dissatisfaction. The study will use the entire population of Sahiwal Region and by using stratified sampling method. In a sample of 600 people, 300 employees and 300 customers of Rescue 1122 will be used. Researcher will use the survey method and an adopted questionnaire for collection of data. A Software SPSS will be used for data analysis. Findings of this research will be used for Rescue 1122 employee's and customer awareness.

Suggested Citation

  • Raja Irfan Sabir & Naeem Akhtar & Usman Zakir & Iram Nadeem & Asad Ur Rehman, 2014. "Impact of Job Stress on Consumer Satisfaction with Role of Mediating Variables (Employee Satisfaction and Employee Performance): A Study of Punjab Emergency Service (Rescue 1122) Sahiwal, Pakistan," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 4(5), pages 58-73.
    • Handle: RePEc:asi:joabsj:v:4:y:2014:i:5:p:58-73:id:4126
    as

    Download full text from publisher

    File URL: https://archive.aessweb.com/index.php/5006/article/view/4126/6387
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:asi:joabsj:v:4:y:2014:i:5:p:58-73:id:4126. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Robert Allen (email available below). General contact details of provider: https://archive.aessweb.com/index.php/5006/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.