An Integrative Theoretical Framework for Understanding the Role of Structural Capability in Quality Management Practices on Quality Performance

With the growing pressure to achieve optimum level of quality, quality management practices (QMPs) has gained greater attention in developing countries. However, the contradictory evidence shown in the existing QM literatures had raised doubts as to whether QMPs alone is sufficient to achieve promising quality performance. In this regard, this paper aims to address the importance of structural capability in the pursuit of successful QM implementation seeing as the absent of structural capability may impose challenges to efficaciously embrace the QM program in enhancing quality performance. This paper seeks to develop an integrative theoretical framework that draws on the integration of resource-based view and dynamic capability theory to highlight the significant role of structural capability as a mediator in bridging the relationship between QMPs and quality performance that will serve as the basis for further empirical research.