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Requests made in community pharmacies

Author

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  • Linn, L.S.
  • Lawrence, G.D.

Abstract

The purpose of the present study was 1) to identify and describe the content of the questions asked by pharmacy patrons; and 2) to explore whether the types of questions asked are related to observable characteristics of patrons. In examining 2,580 patron requests to pharmacy personnel behind the prescription counters in 129 pharmacies, the present study found that almost two-thirds of the questions asked (62 per cent) involved requests to fill prescriptions, how much time it would take, how much it would cost or where specific over the counter drugs were located. As such, none of these questions represented requests from patrons for advice. Similarly, an additional 21 per cent of the questions asked were clerical and unrelated to health. However, 17 per cent of the total number of requests were clearly in the professional realm and represented attempts on the part of patients to seek advice or gather information to use in making a decision about their health.

Suggested Citation

  • Linn, L.S. & Lawrence, G.D., 1978. "Requests made in community pharmacies," American Journal of Public Health, American Public Health Association, vol. 68(5), pages 492-493.
    • Handle: RePEc:aph:ajpbhl:1978:68:5:492-493_3
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