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Criteria, norms and standards of quality: What do they mean?

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  • Donabedian, A.

Abstract

Quality assessment requires specification of: 1) a set of phenomena that are usually attributes of either process or outcome; 2) a general rule of what constitutes goodness; and 3) a precise numerical statement of what constitutes acceptable or optimal goodness with respect to each of these phenomena. The terms 'criteria', 'norms', and 'standards', as currently employed, do not correspond well with these three components, but they could be used effectively if the basic distinctions were understood. Alternatively, one could use, as corresponding terms, 'elements', 'parameters', and 'standards'. The terms 'criteria', and 'norms' would then be redefined and be available to be used more uniformly, while 'standards' could be further differentiated according to method of measurement, configuration, level, and flexibility.

Suggested Citation

  • Donabedian, A., 1981. "Criteria, norms and standards of quality: What do they mean?," American Journal of Public Health, American Public Health Association, vol. 71(4), pages 409-412.
    • Handle: RePEc:aph:ajpbhl:10.2105/ajph.71.4.409_0
    DOI: 10.2105/AJPH.71.4.409
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    Cited by:

    1. Rezear Kolaj & Edmira Ozuni & Dubravka Skunca & Dorjana Zahoalia, 2017. "The Challenges of Collective Action for Olive Growers in Albania," European Journal of Interdisciplinary Studies Articles, Revistia Research and Publishing, vol. 3, ejis_v3_i.
    2. Perera, Roshan & Dowell, Anthony & Crampton, Peter, 2012. "Painting by numbers: A guide for systematically developing indicators of performance at any level of health care," Health Policy, Elsevier, vol. 108(1), pages 49-59.

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