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Role of Emotional Intelligence in Organizational Conflict Management

Author

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  • SWARALI BHALERAO

    (School of Liberal Studies, Pandit Deendayal Petroleum University, India)

Abstract

The major aim of this research was to study emotional intelligence and conflict management styles of employees associated with the private sector organizations in Surat, Gujarat, India. Specifically this study tried to explore if there is a relationship between emotional intelligence level of employees and their respective styles of handling conflict. The study applied two instruments, namely, Emotional Intelligence Scale to measure the level of emotional intelligence and Conflict Style Survey to determine the conflict management style of the employees. A stratified convenience sampling has been taken for conducting the research.

Suggested Citation

  • Swarali Bhalerao, 2016. "Role of Emotional Intelligence in Organizational Conflict Management," International Journal of Business and Administrative Studies, Professor Dr. Bahaudin G. Mujtaba, vol. 2(2), pages 37-43.
    • Handle: RePEc:apa:ijbaas:2016:p:37-43
    DOI: 10.20469/ijbas.2.10003-2
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    Cited by:

    1. Mohd. Rizal Razalli & Norlena Hasnan, 2017. "Managing Change for Radical Business Process Improvement: E ects onIslamic Banks Performance," International Journal of Business and Economic Affairs (IJBEA), Sana N. Maswadeh, vol. 2(6), pages 327-334.
    2. Noor Un Nissa & Ashique Ali Jhatial & Muhammad Nawaz & Jamshed Adil Halepota, 2018. "Conflict Management Styles (Dominating and Compromising) of Academic Administration and Its Impact on Faculty Job Satisfaction and Turnover Intention," International Journal of Business and Administrative Studies, Professor Dr. Bahaudin G. Mujtaba, vol. 4(5), pages 187-196.
    3. Mateusz Zaczyk, 2019. "The resilience of social logistics systems-The concept and pilot studies," Journal of Advances in Humanities and Social Sciences, Dr. Yi-Hsing Hsieh, vol. 5(2), pages 83-96.
    4. Widhas Raditya, 2018. "Influence of Role Con ict, Authorities of Jobs in Employee WorkSatisfaction (Case study Bank Kalsel Main Branch Banjarmasin Employee)," International Journal of Business and Economic Affairs (IJBEA), Sana N. Maswadeh, vol. 3(4), pages 160-170.

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