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Tajemniczy klient a obsługa klienta w nowoczesnej organizacji

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  • Wioletta WEREDA
  • Monika GRZYBOWSKA

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  • Wioletta WEREDA & Monika GRZYBOWSKA, 2014. "Tajemniczy klient a obsługa klienta w nowoczesnej organizacji," Nowoczesne Systemy Zarządzania. Modern Management Systems, Military University of Technology, Faculty of Security, Logistics and Management, Institute of Organization and Management, issue 1, pages 189-196.
    • Handle: RePEc:aou:nszioz:y:2014:i:1:p:189-196
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    References listed on IDEAS

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    1. Hesselink, M. & van der Wiele, A., 2003. "Mystery Shopping: In-depth measurement of customer satisfaction," ERIM Report Series Research in Management ERS-2003-020-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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