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A Review on the Formation and Development of the Relationship Marketing Theory

Author

Listed:
  • Susan (Sixue) Jia

    (School of Business and Management Shanghai International Studies University, China)

  • Fei Li

    (Department of Marketing School of Economics and Management Tsinghua University, China)

Abstract

Relationship marketing has become an important marketing mix and won great attention from both academia and industry. In this paper, a comprehensive review of previous studies has been conducted from the theoretic perspective. Based on literature, existing relationship marketing studies are divided into two stages, the formation stage and the development stage, after investigating the four key aspects (industries, types, contents and applications). An integrated research framework for relationship marketing is then established, incorporating both transaction marketing and relationship marketing. The framework indicates that transaction and relationship marketing work collaboratively, and are even able to transfer a possible customer to a partner. Finally, the potential topics for further theoretical research are proposed.

Suggested Citation

  • Susan (Sixue) Jia & Fei Li, 2016. "A Review on the Formation and Development of the Relationship Marketing Theory," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 7(4), pages 53-62, October.
    • Handle: RePEc:aml:intbrm:v:7:y:2016:i:4:p:53-62
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    More about this item

    Keywords

    Relationship Marketing; Transaction Marketing; Marketing Theory.;
    All these keywords.

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

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