IDEAS home Printed from https://ideas.repec.org/a/ajp/jcrbef/v6y2024i2p68-80id1029.html
   My bibliography  Save this article

Cloud accounting and the performance of deposit money banks in Nigeria

Author

Listed:
  • Ozondu Mary Ebere
  • Ojukwu Chioma Obianuju
  • Chukwunwike Onyekachi David

Abstract

The current technological era of the 4th Industrial Revolution (4IR) and the realities of the COVID-19 pandemic brought about challenges and opportunities for DMBs; these challenges necessitated this study. The study examined empirically the relationship between cloud accounting and improved customer service delivery, which have effect in the financial performance of deposit money banks (DMBs). The study adopted cross-sectional survey research design. The structured Lickert scale questionnaire was raised from the objectives of the study and administered to the information technology and communication (ICT) unit of the sampled DMBs. The outcomes of the administered questionnaires were analyzed using the descriptive statistics and Spearman’s Rank Correlation Coefficient. Results show that cloud accounting has a significant positive relationship with financial performance of DMBs. In addition, Information Technology Trust has a positively significant moderating effect on the relationship between cloud accounting and financial performance DMBs. Also, the study revealed that Visualized Transaction Reporting and Self-service Transaction Reporting have significant positive relationship with productivity and profitability of DMBs. In conclusion, cloud accounting significantly moves in the same direction as financial performance. Hence, the study recommends that banks should do more investment in cloud accounting technologies for improve customer service delivery in their operations, which will in the end boost financial performance.

Suggested Citation

  • Ozondu Mary Ebere & Ojukwu Chioma Obianuju & Chukwunwike Onyekachi David, 2024. "Cloud accounting and the performance of deposit money banks in Nigeria," Journal of Contemporary Research in Business, Economics and Finance, Learning Gate, vol. 6(2), pages 68-80.
  • Handle: RePEc:ajp:jcrbef:v:6:y:2024:i:2:p:68-80:id:1029
    as

    Download full text from publisher

    File URL: https://learning-gate.com/index.php/2641-0265/article/view/1029/311
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ajp:jcrbef:v:6:y:2024:i:2:p:68-80:id:1029. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Michael Laurence (email available below). General contact details of provider: https://learning-gate.com/index.php/2641-0265/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.