Problems of personnel, information and technological support of tax management: system approach

The article considers one of the vital issues due to the development of global technologies in the field of tax management, because in each subject area it is necessary to develop and implement effective strategies that can adequately meet the challenges of the modern world. To solve this semistructured problem the tax management is presented and studied as a system integrating developments in various fields of scientific knowledge and application solutions. It identifies and characterizes the content-related and supporting parts of the taxation management as a complex system. On the basis of qualitative analysis it carries out the structuring of the problems “personnel - information - technology”, specified its key directions: continuing professional education, cloud computing, Big Data, mobile learning, mass open and distance (online) courses, personal learning environments, Smart structures. It considers possibilities and prospects of the Web 2.0 technology that allows to obtain fundamentally new effects - research, social, economic, managerial and educational ones. The subsequent comparison of the Russian realias with international experience and trends in the context of the technologies development in Russia has allowed to conclude that there is a lag in training and retraining of the current personnel. Under each direction proposals are articulated aimed at overcoming the gap and to achieving international standards of training creative personnel, reviewing organization of educational activities in regard of prospects and opportunities of social services of the second generation Internet. A conclusion is made about the necessity of full-scale studies of the tax management system by bringing together the efforts of scientists and empirics on the basis of the modern technologies and organizational decisions. The following direction of further work have been worked out: investigation of the tax management as an open, dynamic and non-reflex system on the platform of Web 2& Web 3; theoretical and methodological study of problems of continuous professional education and personnel maintenance; preparation of textbooks through implementation of the network form of educational programs.