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Quality Management Principles – An Approach In Healthcare Institutions

Author

Listed:
  • Kristina Zgodavova
  • Sofia Elena Colesca

    (University of Trecin, Trecin, Slovakia
    Academy of Economic Studies, Bucharest, Romania)

Abstract

The problems of quality management systems development don´t seem to be interesting for healthcare institutions (HCI) at a glance. But a lot of managers and employees of HCI (including physicians) have already understood that their organizations also operate in environment, which asks for quality, performance and effectiveness. The quality management systems create a strategic framework in which every organization can meet these requirements. In case of HCI the term “quality management system” can be understood as a part of overall management system that is to guarantee the highest customer satisfaction in the most effective manner, especially by following functions: a) assuring the highest service quality for patients; b) creating environment oriented to continual improvement of processes and c) doing it with the lowest expenditure.

Suggested Citation

  • Kristina Zgodavova & Sofia Elena Colesca, 2007. "Quality Management Principles – An Approach In Healthcare Institutions," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 5(1), pages 31-38, November.
    • Handle: RePEc:aio:manmar:v:5:y:2007:i:1:p:31-38
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    More about this item

    Keywords

    quality management; healtcare institutions; ISO standards;
    All these keywords.

    JEL classification:

    • H40 - Public Economics - - Publicly Provided Goods - - - General
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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