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Nonverbal language - the weapon of the insurance agent

Author

Listed:
  • Narcis Eduard MITU

    (University of Craiova)

Abstract

Within the insurance process, the person who insures as well as the person who wishes to buy an insurance policy must control well enough the communication techniques. In deed, the insurance is grounded on communication. Various scientific researches showed that most people involved in a business are very careful to what they say and the way they say it. Along with the way we speak, in the insurance field as well as in other many fields we tried to emplasize the necessity of ackowledging and controlling the nonverbal communication techiniques.

Suggested Citation

  • Narcis Eduard MITU, 2008. "Nonverbal language - the weapon of the insurance agent," Finante - provocarile viitorului (Finance - Challenges of the Future), University of Craiova, Faculty of Economics and Business Administration, vol. 1(7), pages 146-153, May.
    • Handle: RePEc:aio:fpvfcf:v:1:y:2008:i:7:p:146-153
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    Keywords

    nonverbal language; insurance agent; control; communication technique;
    All these keywords.

    JEL classification:

    • G00 - Financial Economics - - General - - - General
    • G22 - Financial Economics - - Financial Institutions and Services - - - Insurance; Insurance Companies; Actuarial Studies
    • G29 - Financial Economics - - Financial Institutions and Services - - - Other

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