Exploring the Role of Emotional Intelligence in Leadership Effectiveness and Employee Engagement

This study aims to examine the impact of Emotional Intelligence (EI) on Leadership Effectiveness (LE) and Employee Engagement (EME) within commercial banks in South Sudan. It seeks to determine how EI influences LE and EME and how LE subsequently affects EME in this context. A quantitative research design was employed, using a cross-sectional survey approach. Data were collected from 360 employees across various commercial banks in South Sudan through a structured questionnaire. The study utilized Structural Equation Modeling (SEM) to analyze the relationships among EI, LE, and EME. The analysis revealed that EI has a positive effect on both LE and EME. Leaders with high EI were found to manage emotions effectively, communicate better, and build stronger relationships, which enhanced their leadership effectiveness. This effectiveness, in turn, significantly improved employee engagement, characterized by increased enthusiasm and commitment. Additionally, LE directly and positively impacted EME, indicating that effective leadership fosters a supportive environment that boosts employee involvement and satisfaction. The findings emphasize the importance of incorporating EI training into leadership development programs to enhance leadership effectiveness and employee engagement. For commercial banks in South Sudan, adopting EI-focused leadership strategies can improve organizational performance and employee morale. This study provides actionable insights for banking institutions to implement EI-based leadership practices that foster a more engaged and productive workforce.