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Who Benefits From Emotional Labour?

Author

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  • Lazanyi, Kornelia

Abstract

Emotional labour is an essential requisite in most professions. It is present wherever performance of work involves interactions with colleagues and/or customers. Emotional labour produces multiple positive consequences for organizations, such as constant performance by employees, uniform image, and regular, satisfied customers. Of all effects of emotional labour on individuals, literature discusses the negative ones mostly. This study is to demonstrate that emotional labour may as well have positive effects on individuals.

Suggested Citation

  • Lazanyi, Kornelia, 2010. "Who Benefits From Emotional Labour?," APSTRACT: Applied Studies in Agribusiness and Commerce, AGRIMBA, vol. 4(3-4), pages 1-4.
    • Handle: RePEc:ags:apstra:94398
    DOI: 10.22004/ag.econ.94398
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    Cited by:

    1. Tareq N. Hashem, 2017. "Call Center Workers Emotional Labor and its Influence on their Performance in Dealing with Senior Citizens in Jordan Telecommunication Companies," International Business Research, Canadian Center of Science and Education, vol. 10(9), pages 106-115, September.

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    Keywords

    Labor and Human Capital;

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