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Ten essential principles for successful communication

Author

Listed:
  • George-Alexandru ISTRATE

    (“Valahia” University of Târgoviște, Romania)

  • Oana Ramona BAUER

    (“Valahia” University of Târgoviște, Romania)

  • Alexandra Elena TĂNASE (MIHAI)

    (“Valahia” University of Târgoviște, Romania)

  • Claudiu Aurelian POPA

    (“Valahia” University of Târgoviște, Romania)

Abstract

To improve efficiency in the communication between public officials and citizens, there are ten essential principles that must be followed. These include transparency, clarity, timely response, active listening, accountability, collaboration, adaptability, professionalism, confidentiality, and integrity. Applying these principles can have a positive impact on the communication between public officials and citizens and can improve public services. In this article, each principle will be explained and concrete examples of how they can be implemented will be provided.

Suggested Citation

  • George-Alexandru ISTRATE & Oana Ramona BAUER & Alexandra Elena TĂNASE (MIHAI) & Claudiu Aurelian POPA, 2023. "Ten essential principles for successful communication," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania / Editura Economica, vol. 0(Special, ), pages 184-193.
    • Handle: RePEc:agr:journl:v:xxx:y:2023:i:special:p:184-193
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    References listed on IDEAS

    as
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    2. Laura Vasilescu, 2014. "ACCESSING FINANCE FOR INNOVATIVE EU SMEs KEY DRIVERS AND CHALLENGES," Economic Review: Journal of Economics and Business, University of Tuzla, Faculty of Economics, vol. 12(2), pages 35-47.
    3. Túlio A. Cravo & Caio Piza, 2019. "The impact of business-support services on firm performance: a meta-analysis," Small Business Economics, Springer, vol. 53(3), pages 753-770, October.
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