IDEAS home Printed from https://ideas.repec.org/a/aes/amfeco/vspecial9y2015i17p1167.html
   My bibliography  Save this article

Quality and Competitiveness: A Lean Six Sigma Approach

Author

Listed:
  • Irina-Virginia Dragulanescu

    (University of Messina)

  • Delia Popescu

    (Bucharest University of Economic Studies)

Abstract

Originally developed to improve the quality and production efficiency, Lean Six Sigma is now widely adopted in other non-manufacturing sectors such as financial, trade, services, etc. The methodology known as Lean Six Sigma combines the Six Sigma techniques, ? which allow companies to reduce manufacturing defects ? and the Lean Manufacturing principles, ? which help companies benefit from faster processing for lower costs and with superior quality. As a result of the research, the authors observed that, despite growing popularity and impressive outcomes obtained by some companies, the Lean Six Sigma model does not always offer the expected results. However, the research has shown that the analysed company, operating in the field of courier services has managed to boost productivity and competitiveness by implementing measures that generated added value.

Suggested Citation

  • Irina-Virginia Dragulanescu & Delia Popescu, 2015. "Quality and Competitiveness: A Lean Six Sigma Approach," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 17(Special 9), pages 1167-1167, November.
    • Handle: RePEc:aes:amfeco:v:special9:y:2015:i:17:p:1167
    as

    Download full text from publisher

    File URL: http://www.amfiteatrueconomic.ro/temp/Article_2466.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Michael A. Lapré & Amit Shankar Mukherjee & Luk N. Van Wassenhove, 2000. "Behind the Learning Curve: Linking Learning Activities to Waste Reduction," Management Science, INFORMS, vol. 46(5), pages 597-611, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Nicoleta Dorina RACOL?A-PAINA & Nicolae Sebastian BUNEA, 2020. "The Journey of Adopting Lean Six Sigma – from the Implementation Team's Perspective: A Case Study," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 5(2), pages 232-245, December.
    2. Blanka Bártová & Vladislav Bína, 2019. "Early Defect Detection Using Clustering Algorithms," Acta Oeconomica Pragensia, Prague University of Economics and Business, vol. 2019(1), pages 3-20.
    3. Rocsana BUCEA-MANEA-TONIS & Mariana IATAGAN & Irina Elena ANDRONIE & Oana POPESCU & Irina DIJMARESCU, 2019. "Six Sigma – Modern Methodology used in Management," International Conference on Economic Sciences and Business Administration, Spiru Haret University, vol. 5(1), pages 197-203, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Andrea Furlan & Ambra Galeazzo & Adriano Paggiaro, 2019. "Organizational and Perceived Learning in the Workplace: A Multilevel Perspective on Employees’ Problem Solving," Organization Science, INFORMS, vol. 30(2), pages 280-297, March.
    2. Harrington, Donna Ramirez, 2012. "Two-stage adoption of different types of pollution prevention (P2) activities," Resource and Energy Economics, Elsevier, vol. 34(3), pages 349-373.
    3. Lenfle, Sylvain & Midler, Christophe, 2009. "The launch of innovative product-related services: Lessons from automotive telematics," Research Policy, Elsevier, vol. 38(1), pages 156-169, February.
    4. Guido Fioretti, 2007. "A connectionist model of the organizational learning curve," Computational and Mathematical Organization Theory, Springer, vol. 13(1), pages 1-16, March.
    5. Erica L. Plambeck & Terry A. Taylor, 2013. "On the Value of Input Efficiency, Capacity Efficiency, and the Flexibility to Rebalance Them," Manufacturing & Service Operations Management, INFORMS, vol. 15(4), pages 630-639, October.
    6. Patricia Heuser & Peter Letmathe & Matthias Schinner, 2022. "Workforce planning in production with flexible or budgeted employee training and volatile demand," Journal of Business Economics, Springer, vol. 92(7), pages 1093-1124, September.
    7. Cheryl Gaimon & Gülru F. Özkan & Karen Napoleon, 2011. "Dynamic Resource Capabilities: Managing Workforce Knowledge with a Technology Upgrade," Organization Science, INFORMS, vol. 22(6), pages 1560-1578, December.
    8. Tom Fangyun Tan & Serguei Netessine, 2020. "At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance," Management Science, INFORMS, vol. 66(10), pages 4496-4515, October.
    9. Love, James H. & Roper, Stephen & Vahter, Priit, 2023. "The dynamics of abandoned innovation activities: Learning from failure or learning to prevent failure?," Research Policy, Elsevier, vol. 52(8).
    10. Jaber, Mohamad Y. & Guiffrida, Alfred L., 2008. "Learning curves for imperfect production processes with reworks and process restoration interruptions," European Journal of Operational Research, Elsevier, vol. 189(1), pages 93-104, August.
    11. Astrid Rudyanto, 2017. "Audit Firm Reputation versus Auditor Capability: Their Effect on Audit Quality in Indonesia," GATR Journals afr147, Global Academy of Training and Research (GATR) Enterprise.
    12. Chen, Jiguang & Hu, Qiying, 2015. "Optimal payment scheme when the supplier’s quality level and cost are unknown," European Journal of Operational Research, Elsevier, vol. 245(3), pages 731-742.
    13. Janice E. Carrillo & Cheryl Gaimon, 2004. "Managing Knowledge-Based Resource Capabilities Under Uncertainty," Management Science, INFORMS, vol. 50(11), pages 1504-1518, November.
    14. Maria R. Ibanez & Michael W. Toffel, 2020. "How Scheduling Can Bias Quality Assessment: Evidence from Food-Safety Inspections," Management Science, INFORMS, vol. 66(6), pages 2396-2416, June.
    15. Chen, Ke & Cheng, T.C.E. & Huang, Hailiang & Ji, Min & Yao, Danli, 2023. "Single-machine scheduling with autonomous and induced learning to minimize total weighted number of tardy jobs," European Journal of Operational Research, Elsevier, vol. 309(1), pages 24-34.
    16. Yamane, Yasuo & Takahashi, Katsuhiko & Hamada, Kunihiro & Morikawa, Katsumi & Nur Bahagia, Senator & Diawati, Lucia & Cakravastia, Andi, 2015. "Developing a plant system prediction model for technology transfer," International Journal of Production Economics, Elsevier, vol. 166(C), pages 119-128.
    17. Christopher D. Ittner & Venky Nagar & Madhav V. Rajan, 2001. "An Empirical Examination of Dynamic Quality-Based Learning Models," Management Science, INFORMS, vol. 47(4), pages 563-578, April.
    18. Tom Fangyun Tan & Serguei Netessine, 2019. "When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance," Management Science, INFORMS, vol. 65(8), pages 3495-3517, August.
    19. Suresh Muthulingam & Anupam Agrawal, 2016. "Does Quality Knowledge Spillover at Shared Suppliers? An Empirical Investigation," Manufacturing & Service Operations Management, INFORMS, vol. 18(4), pages 525-544, October.
    20. Michael A. Lapré & Nikos Tsikriktsis, 2006. "Organizational Learning Curves for Customer Dissatisfaction: Heterogeneity Across Airlines," Management Science, INFORMS, vol. 52(3), pages 352-366, March.

    More about this item

    Keywords

    Lean Six Sigma Model; waste reduction; DMAIC model; competitiveness; quality; Value Stream Mapping; Total Savings.;
    All these keywords.

    JEL classification:

    • L87 - Industrial Organization - - Industry Studies: Services - - - Postal and Delivery Services
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aes:amfeco:v:special9:y:2015:i:17:p:1167. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Valentin Dumitru (email available below). General contact details of provider: https://edirc.repec.org/data/aseeero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.