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Social Responsibility Concerns of SMEs in Romania, from the Perspective of the Requirements of the EFQM European Excellence Model

Author

Listed:
  • Marieta Olaru

    (Academy of Economic Studies, Bucharest, Romania)

  • Ghiorghiţa Stoleriu

    (Tecnoservice Bucureşti S.A., Bucharest, Romania)

  • Ioana Maria Diana Şandru

    (Academy of Economic Studies, Bucharest, Romania)

Abstract

The paper highlights some of the results obtained within a questionnaire-based survey conducted in the SMEs from Romania, the objectives being measurement of the degree to which these enterprises fulfil the EFQM (European Foundation for Quality Management) requirements regarding the social responsibility and measurement of the impact that the implementation of a quality management system according to the ISO 9001 standard has on the degree of fulfilment of these requirements. The research was carried out on a representative sample of SMEs from Romania, in the period 2007-2010, with data being processed from 918 filled-in questionnaires. The results of the research show that SMEs in Romania are especially concerned with reducing and preventing health and occupational safety risk. In contrast, SMEs are less concerned with: the active involvement in the community life, the assessment of the community’s perception on the organization’s social impact and the use of performance indicators related to this impact. However, it was confirmed that the implementation of a quality management system according to the ISO 9001 standard had a positive impact on the ability of SMEs in Romania to fulfil the requirements of the EFQM Excellence Model related to social responsibility. This work received support from CNCSIS –UEFISCSU, through the ID_856 PNII – IDEI research project, code 273//2007.

Suggested Citation

  • Marieta Olaru & Ghiorghiţa Stoleriu & Ioana Maria Diana Şandru, 2011. "Social Responsibility Concerns of SMEs in Romania, from the Perspective of the Requirements of the EFQM European Excellence Model," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(29), pages 56-71, February.
    • Handle: RePEc:aes:amfeco:v:13:y:2011:i:29:p:56-71
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    Cited by:

    1. Carmen Emilia Chașovschi & Carmen Nastase & Mihai Popescu & Adrian-Liviu Scutariu & Iulian-Alexandru Condratov, 2021. "Human Resources Training Needs in the Small and Medium Enterprises from Cross-Border Area Romania-Ukraine-Republic of Moldova," Sustainability, MDPI, vol. 13(4), pages 1-28, February.
    2. Pfajfar, Gregor & Shoham, Aviv & Małecka, Agnieszka & Zalaznik, Maja, 2022. "Value of corporate social responsibility for multiple stakeholders and social impact – Relationship marketing perspective," Journal of Business Research, Elsevier, vol. 143(C), pages 46-61.
    3. Anca Atanase & Ion Schileru & Smaranda Visan, 2011. "Good Practices Preceding the Implementation of the System of Management of Environment, on Small and Medium Enterprises," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(Special N), pages 698-711, November.
    4. Tomina Saveanu & Daniel Badulescu & Sorana Saveanu & Maria-Madela Abrudan & Alina Badulescu, 2021. "The Role of Owner-Managers in Shaping CSR Activity of Romanian SMEs," Sustainability, MDPI, vol. 13(20), pages 1-19, October.
    5. Alina Badulescu & Daniel Badulescu & Tomina Saveanu & Roxana Hatos, 2018. "The Relationship between Firm Size and Age, and Its Social Responsibility Actions—Focus on a Developing Country (Romania)," Sustainability, MDPI, vol. 10(3), pages 1-21, March.
    6. Armenia Androniceanu & Irina-Virginia Drăgulănescu, 2012. "Sustainability of the Organizational Changes in the Context of Global Economic Crisis," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(32), pages 365-379, June.
    7. Elena-ClaudiaSerban & Anca-Maria Hristea & ?tefania-Cristina Curea & Raluca-Florentina Cretu, 2020. "Sustainable Universities, from Indifference to Joint Action – A Panel Data Analysis," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 22(54), pages 376-376, April.
    8. Dorel Mihai Paraschiv & Estera Laura Nemoianu & Claudia Adriana Langă & Tünde Szabó, 2012. "Eco-innovation, Responsible Leadership and Organizational Change for Corporate Sustainability," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(32), pages 404-419, June.

    More about this item

    Keywords

    social responsibility; the EFQM Excellence Model; quality management system; SMEs;
    All these keywords.

    JEL classification:

    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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