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Quality Characteristics and Metrics related to M-Learning Process

Author

Listed:
  • Paul Pocatilu

    (The Bucharest Academy of Economic Studies, Romania)

  • Catalin Boja

    (The Bucharest Academy of Economic Studies, Romania)

Abstract

The educational process is a complex service which involves a producer and a consumer. Its complexity increases when mobile platforms are used due their diversity and particularities. In order to have a high quality educational process when using mobile technologies, a continuous quality management process needs to take place at several levels. The levels where the quality management process has to be implemented are: the mobile learning application developer, the mobile learning content provider and the organization that uses mobile learning services (customer). This paper presents a number of factors that influence the quality of digital content and applications software running on mobile devices. Quality management is based on the quality characteristics that need to be identified and quantified. Quality metrics and indicators for mobile learning process were developed. The metrics and indicators have to be integrated in a system in order to assure a high quality management system for mobile learning process. Quality related costs are higher due to mobile learning system complexity.

Suggested Citation

  • Paul Pocatilu & Catalin Boja, 2009. "Quality Characteristics and Metrics related to M-Learning Process," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 346-354, June.
    • Handle: RePEc:aes:amfeco:v:11:y:2009:i:26:p:346-355
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    Cited by:

    1. Marius POPA, 2012. "Requirements of a Better Secure Program Coding," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 16(4), pages 93-104.

    More about this item

    Keywords

    e-learning; mobile learning; educational services; quality metrics; quality management;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education

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