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Ideas development of IoT smart tracking products for XYZ company using a design thinking approach

Author

Listed:
  • Dodie Tricahyono

    (School of Economics and Business, Telkom University)

  • Abdul Azis Ichwan

    (School of Economics and Business, Telkom University)

Abstract

This study aims to analyze the development process of IoT smart tracking products for XYZ mobile operators in Indonesia using a Design Thinking approach. Design Thinking is a creative and innovative approach that focuses on user-centered design. Unlike traditional design methods, Design Thinking involves strong creative thinking and a focus on the user's needs. In this study, a qualitative research methodology was used, including in-depth interviews with several potential and existing customers of IoT intelligent tracking during the Design Thinking empathy stage. The next stage, defining problems and ideas, is validated by the XYZ IoT operator's product development team. Through interviews with three participants from various business backgrounds who are interested in using IoT products and three experts from the IoT development team at mobile operator XYZ, the study identifies the question of "How Might We" (HMW), namely: "How can we develop a more reliable and real-time IoT smart tracking product?" After brainstorming and discussing of 19 proposed ideas with XYZ's IoT expert team, the results in the ideation stage determined that developing cybersecurity features and predictive algorithms is the most unique and impactful product, while also cost-effective solution in developing new IoT products for XYZ mobile operators.

Suggested Citation

  • Dodie Tricahyono & Abdul Azis Ichwan, 2024. "Ideas development of IoT smart tracking products for XYZ company using a design thinking approach," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 6(3), pages 73-82, July.
    • Handle: RePEc:adi:ijbess:v:6:y:2024:i:3:p:73-82
    DOI: 10.36096/ijbes.v6i3.579
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