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A CRITIC-I-TOPSIS Approach to Assess Public Satisfaction with Cultural Services in Urban Communities

Author

Listed:
  • Xin Deng

    (School of Administrative Studies, Maejo University, Bangkok, Thailand)

  • Non Napratansuk

    (School of Administrative Studies, Maejo University, Bangkok, Thailand)

  • Winit Pharcharuen

    (School of Administrative Studies, Maejo University, Bangkok, Thailand)

  • Jariya Koment

    (School of Administrative Studies, Maejo University, Bangkok, Thailand)

  • Jiafu Su

    (International College, Krirk University, Bangkok 10220, Thailand)

Abstract

[Purpose] This paper proposes a multi-criteria evaluation method for assessing public cultural service quality satisfaction in urban communities. The method is validated by evaluating satisfaction with public cultural service quality in the Baihe Yuan community of Nanan District, Chongqing, China. The study also explores the factors influencing public cultural service quality satisfaction in this community. [Design/methodology/approach] In the evaluation process, we utilized the CRITIC method to determine the weights of influencing factors and the I-TOPSIS-Sort method to assess the factors affecting public cultural service quality satisfaction in this area. [Findings] The research results indicate that in terms of importance and overall scores, the facilities and equipment of community public cultural services are the primary factors influencing satisfaction with the quality of public cultural services in the community. [Originality/value] To address this issue, this paper evaluates public cultural service quality satisfaction in urban communities using the CRITIC-I-TOPSIS-Sort method to address the contradictions between the increasing public cultural demands and the original supply.

Suggested Citation

  • Xin Deng & Non Napratansuk & Winit Pharcharuen & Jariya Koment & Jiafu Su, 2024. "A CRITIC-I-TOPSIS Approach to Assess Public Satisfaction with Cultural Services in Urban Communities," Advances in Decision Sciences, Asia University, Taiwan, vol. 28(1), pages 96-121, March.
    • Handle: RePEc:aag:wpaper:v:28:y:2024:i:1:p:96-121
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    More about this item

    Keywords

    Urban Community Public Cultural Services; Satisfaction Evaluation; CRITIC; TOPSIS-Sort;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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