User Adoption Of Mandatory E-Government Systems: Notarial System In Albania, An Empirical Analyse

E-Government has high priority for governments worldwide, with much effort and money being invested into government digital initiatives. For such efforts to be worthy, a high rate of adoption of e-government is needed. Technology adoption is one of the most mature areas in information technology (IT) research and many adoption models have been developed for this purpose. Most studies in this field have been focused on voluntary use of systems and mainly from a business context, with minor emphasize on an e-government. A major distinction between technologies of e-government and other online technologies, is that the use of certain e-government technologies is mandatory, rather than voluntary. This paper provides a short introduction of e-government, followed by a review of the most well-known information technology (IT) adoption models at the individual level. Using previous research results, the study will identify the determinant constructs and their relationship for adoption of the digital notarial system of Albania. Finally, the paper proposes a theoretical framework for private professional adoption of mandatory e-government information systems.