Work engagement and medical record accuracy: A study on the mediating role of work trust in the influence of transformational leadership, empowerment, and work environment

This study aims to analyze the mediating role of work trust in the relationship between transformational leadership, empowerment, and work environment on work engagement and its impact on medical record data accuracy. Medical record accuracy is critical in modern healthcare, yet there is still a gap in understanding the organizational factors that influence it. Using a quantitative approach with structural equation modeling, this study was conducted on medical record officers in a hospital. Data was collected through structured questionnaires and medical record accuracy audits. The results showed that work trust acts as a mediator in the relationship between transformational leadership, empowerment, and work environment to work engagement. Furthermore, work engagement has a significant positive effect on medical record data accuracy. This study provides a theoretical contribution to the development of an integrative model that explains the interrelationship between organizational, psychological, and work quality factors in the context of medical records management. Practically, the findings suggest the importance of developing transformational leadership, empowerment systems, and a conducive work environment to increase work trust and work engagement, which ultimately contribute to improving the accuracy of medical record data.