IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/23982.html
   My bibliography  Save this paper

NOEMI, a collaborative management for ICT process improvement in SME: experience report

Author

Listed:
  • DI RENZO, Bernard
  • FELTUS, Christophe
  • PRIME, Sylvie

Abstract

This paper relates to an R&D project – called NOEMI – aiming to propose to SME’s a collaborative management of their respective information systems in terms of quality, reliability and cost. The targeted SME are those without IT dedicated internal staff. The model developed in the project focuses on the usual IT activities of the SME’s, which are classified in five domains: infrastructure, support, management, security, and documentation. The NOEMI model has been successfully experimented with PME partners for validation pur-pose. This paper insists on the experimentation of the NOEMI model. The results are discussed and compared with other classical solutions usually encountered within IT practices of SME’s. The last part of the paper draws the perspectives opened with the model according to the results of its experimentation.

Suggested Citation

  • DI RENZO, Bernard & FELTUS, Christophe & PRIME, Sylvie, 2004. "NOEMI, a collaborative management for ICT process improvement in SME: experience report," MPRA Paper 23982, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:23982
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/23982/1/MPRA_paper_23982.pdf
    File Function: original version
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Feltus, Christophe & Khadraoui, Djamel, 2017. "Strengthening the Management of Ubiquitous Internet by Refining ISO/IEC 27001 Implementation Using a Generic Responsibility Model," MPRA Paper 77512, University Library of Munich, Germany.

    More about this item

    Keywords

    IT Service Management; collaborative management; SME; process assessment; process improvement.;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • O3 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:23982. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Joachim Winter (email available below). General contact details of provider: https://edirc.repec.org/data/vfmunde.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.