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Interpersonal Action Across Organizational Boundaries: Threat and Trust in the Context of Social Network Diversity

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Author Info
Williams, Michele
Abstract

This article integrates strategic factors influencing trust with social contextual factors to create a broader understanding of interpersonal trust across organizational boundaries. In contrast to more passive models of trust development, it introduces the construct of threat-reducing behavior as an active interpersonal strategy for building and maintaining trust. Using a sample of 207 executive-level boundary spanners working on knowledgebased projects, it finds a positive relationship between threat-reducing behavior and interpersonal trust across organizational boundaries. The study also considers contextual effects by investigating the network density and demographic composition of a boundary spanner's social network of key counterparts from a partner organization. It proposes and demonstrates support for both negative and positive effects of network demographic diversity on trust.

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File URL: http://hdl.handle.net/1721.1/1840
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Paper provided by Massachusetts Institute of Technology (MIT), Sloan School of Management in its series Working papers with number 4292-03.

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Date of creation: 21 Mar 2003
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Handle: RePEc:mit:sloanp:1840

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Postal: MASSACHUSETTS INSTITUTE OF TECHNOLOGY (MIT), SLOAN SCHOOL OF MANAGEMENT, 50 MEMORIAL DRIVE CAMBRIDGE MASSACHUSETTS 02142 USA

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  1. Currall, Steven C. & Judge, Timothy A., 1995. "Measuring Trust between Organizational Boundary Role Persons," Organizational Behavior and Human Decision Processes, Elsevier, vol. 64(2), pages 151-170, November. [Downloadable!] (restricted)
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