IDEAS home Printed from https://ideas.repec.org/a/zna/indecs/v16y2018i2p194-215.html
   My bibliography  Save this article

Understanding the Success Factors in Adopting Business Process Management Software: Case Studies

Author

Listed:
  • Vesna Bosilj Vuksic

    (University of Zagreb, Faculty of Economics and Business, Zagreb, Croatia)

  • Ljiljana Brkic

    (University of Zagreb, Faculty of Electrical Engineering and Computing, Zagreb, Croatia)

  • Katarina Tomicic-Pupek

    (University of Zagreb, Faculty of Organization and Informatics, Varaždin, Croatia)

Abstract

A number of studies on the successes and failures of business process management (BPM) have been conducted with the aim of identifying BPM adoption success factors. The complex and comprehensive nature of BPM has resulted in the lack of a generally accepted framework for successful BPM adoption. One general means of ensuring BPM success is through the adoption of business process management software (BPMS). The fact that there is currently no consensus as to a generally accepted definition of BPM software makes it difficult to define the criteria for its selection. There are several reasons for this: (i) the size and complexity of the field, (ii) determining business needs is not always straightforward, and (iii) the BPM software market is complex and its features and capabilities vary greatly across vendors. In this article, we examine the contextual and technical perspectives of BPMS adoption and related critical success factors (CSF). The goal of this study was to propose BPMS selection guidelines with regard to the organizational, environmental and technological CSFs of BPMS adoption, to support decision makers in selecting the right BPMS. To accomplish this, we applied a multiple-case study approach and carried out a set of interviews in companies that have fully or partly adopted BPMS. Semi-structured interviews were used to gather quantitative data for those topics that can be evaluated numerically, and qualitative contextual (organizational and environmental) CSFs relevant for BPMS adoption success.

Suggested Citation

  • Vesna Bosilj Vuksic & Ljiljana Brkic & Katarina Tomicic-Pupek, 2018. "Understanding the Success Factors in Adopting Business Process Management Software: Case Studies," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 16(2), pages 194-215.
    • Handle: RePEc:zna:indecs:v:16:y:2018:i:2:p:194-215
    as

    Download full text from publisher

    File URL: http://indecs.eu/2018/indecs2018-pp194-215.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Glavan Ljubica, 2011. "Understanding Process Performance Measurement Systems," Business Systems Research, Sciendo, vol. 2(2), pages 25-38, January.
    2. Bai, Chunguang & Sarkis, Joseph, 2013. "A grey-based DEMATEL model for evaluating business process management critical success factors," International Journal of Production Economics, Elsevier, vol. 146(1), pages 281-292.
    3. Paul Harmon, 2015. "The Scope and Evolution of Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 37-80, Springer.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Syed Imran Zaman & Sharfuddin Ahmed Khan & Sahar Qabool & Himanshu Gupta, 2023. "How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach," Operations Management Research, Springer, vol. 16(2), pages 904-930, June.
    2. Dusan Gosnik & Klemen Kavcic, 2021. "Analysis of Selected Aspects of an Organisation: The Organisation as an Instrument, an Interest Group and as a Process," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 19(2 (Summer), pages 167-181.
    3. Rui Meng & Lirong Zhang & Hongkuan Zang & Shichao Jin, 2021. "Evaluation of Environmental and Economic Integrated Benefits of Photovoltaic Poverty Alleviation Technology in the Sanjiangyuan Region of Qinghai Province," Sustainability, MDPI, vol. 13(23), pages 1-19, November.
    4. Venkatesh, V.G. & Zhang, Abraham & Deakins, Eric & Mani, Venkatesh, 2021. "Antecedents of social sustainability noncompliance in the Indian apparel sector," International Journal of Production Economics, Elsevier, vol. 234(C).
    5. Luthra, Sunil & Garg, Dixit & Haleem, Abid, 2015. "An analysis of interactions among critical success factors to implement green supply chain management towards sustainability: An Indian perspective," Resources Policy, Elsevier, vol. 46(P1), pages 37-50.
    6. Paul, Sanjoy Kumar & Chowdhury, Priyabrata & Moktadir, Md. Abdul & Lau, Kwok Hung, 2021. "Supply chain recovery challenges in the wake of COVID-19 pandemic," Journal of Business Research, Elsevier, vol. 136(C), pages 316-329.
    7. Mukherjee, Abheek Anjan & Raj, Alok & Aggarwal, Shikha, 2023. "Identification of barriers and their mitigation strategies for industry 5.0 implementation in emerging economies," International Journal of Production Economics, Elsevier, vol. 257(C).
    8. Tolonen, Arto & Shahmarichatghieh, Marzieh & Harkonen, Janne & Haapasalo, Harri, 2015. "Product portfolio management – Targets and key performance indicators for product portfolio renewal over life cycle," International Journal of Production Economics, Elsevier, vol. 170(PB), pages 468-477.
    9. Kouhizadeh, Mahtab & Saberi, Sara & Sarkis, Joseph, 2021. "Blockchain technology and the sustainable supply chain: Theoretically exploring adoption barriers," International Journal of Production Economics, Elsevier, vol. 231(C).
    10. Jia, Xiaohui & Cui, Yongmei, 2021. "Examining interrelationships of barriers in the evolution of maritime port smartification from a systematic perspective," Transport Policy, Elsevier, vol. 114(C), pages 49-58.
    11. Amin Vafadarnikjoo & Hadi Badri Ahmadi & Benjamin Thomas Hazen & James J. H. Liou, 2020. "Understanding Interdependencies among Social Sustainability Evaluation Criteria in an Emerging Economy," Sustainability, MDPI, vol. 12(5), pages 1-21, March.
    12. Yiwei Gong & Marijn Janssen, 2023. "Why Organizations Fail in Implementing Enterprise Architecture Initiatives?," Information Systems Frontiers, Springer, vol. 25(4), pages 1401-1419, August.
    13. Andreas Fritsch & Johanna von Hammerstein & Clemens Schreiber & Stefanie Betz & Andreas Oberweis, 2022. "Pathways to Greener Pastures: Research Opportunities to Integrate Life Cycle Assessment and Sustainable Business Process Management Based on a Systematic Tertiary Literature Review," Sustainability, MDPI, vol. 14(18), pages 1-20, September.
    14. Kumar, Aalok & Anbanandam, Ramesh, 2020. "Evaluating the interrelationships among inhibitors to intermodal railroad freight transport in emerging economies: A multi-stakeholder perspective," Transportation Research Part A: Policy and Practice, Elsevier, vol. 132(C), pages 559-581.
    15. Pejić Bach Mirjana & Bosilj Vukšić Vesna & Suša Vugec Dalia, 2017. "Individual’s Resistance Regarding BPM Initiative: Case Study of the Insurance Company," Naše gospodarstvo/Our economy, Sciendo, vol. 63(4), pages 29-39, December.
    16. Svajone Bekesiene & Ieva Meidute-Kavaliauskiene & Šárka Hošková-Mayerová, 2021. "Military Leader Behavior Formation for Sustainable Country Security," Sustainability, MDPI, vol. 13(8), pages 1-22, April.
    17. Nisha Mary Thomas, 2023. "Modeling key enablers influencing FinTechs offering SME credit services: A multi-stakeholder perspective," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-27, December.
    18. Shankar, Ravi & Gupta, Rachita & Pathak, Devendra Kumar, 2018. "Modeling critical success factors of traceability for food logistics system," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 119(C), pages 205-222.
    19. Diana COZMIUC, 2020. "Integrated Supply Chain Management Process Benchmarks For Global Business Services In Romania," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(1), pages 101-119, November.
    20. Muhammad Shakeel & Li Yaokuang & Ali Gohar, 2020. "Identifying the Entrepreneurial Success Factors and the Performance of Women-Owned Businesses in Pakistan: The Moderating Role of National Culture," SAGE Open, , vol. 10(2), pages 21582440209, May.

    More about this item

    Keywords

    business process management; business process management software; critical success factors; case study; Croatia;
    All these keywords.

    JEL classification:

    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zna:indecs:v:16:y:2018:i:2:p:194-215. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Josip Stepanic (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.