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The Impact of New Content and User Community Membership on Usage of Online Games

Author

Listed:
  • Paulo Albuquerque

    (INSEAD)

  • Yulia Nevskaya

    (Washington University)

Abstract

We investigate the motivations behind product usage in categories characterized by frequent product updates and social interactions between users. The proposed approach builds on theoretical work on experiential products to define consumer utility as a function of intrinsic preferences, social interactions, the match of content with user experience, and future benefits. We empirically test our model using an individual data set from the online gaming industry on daily content consumption, product innovation, and group membership. The results show that usage of simpler features is primarily motivated by intrinsic preferences, while group interactions and future benefits of learning about the product are relatively more important to explain consumption of more complex content. We find that an early innovation schedule and lowering content complexity can motivate engagement in initial stages of the product lifecycle, while providing incentives to social interactions is useful to increase content consumption in later stages. Our approach can be used to optimize the schedule and content of new product updates.

Suggested Citation

  • Paulo Albuquerque & Yulia Nevskaya, 2022. "The Impact of New Content and User Community Membership on Usage of Online Games," Customer Needs and Solutions, Springer;Institute for Sustainable Innovation and Growth (iSIG), vol. 9(1), pages 1-24, June.
    • Handle: RePEc:spr:custns:v:9:y:2022:i:1:d:10.1007_s40547-022-00127-2
    DOI: 10.1007/s40547-022-00127-2
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