Accountability in public services: Exit, voice and control

Citations

Cited by:

1. O'Leary, Susan & Dinh, Tami & Frueh, Seraina, 2023. "Affirmative otherness in a humanitarian NGO: Implications for accountability as responsiveness," Accounting, Organizations and Society, Elsevier, vol. 111(C).
2. Sovacool, Benjamin K. & Walter, Götz & Van de Graaf, Thijs & Andrews, Nathan, 2016. "Energy Governance, Transnational Rules, and the Resource Curse: Exploring the Effectiveness of the Extractive Industries Transparency Initiative (EITI)," World Development, Elsevier, vol. 83(C), pages 179-192.
3. Sarker, Rumana Islam & Kaplan, Sigal & Mailer, Markus & Timmermans, Harry J.P., 2019. "Applying affective event theory to explain transit users’ reactions to service disruptions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 593-605.
4. Wong, Jason Chun Yu & Blankenship, Brian & Urpelainen, Johannes & Ganesan, Karthik & Bharadwaj, Kapardhi & Balani, Kanika, 2021. "Perceptions and acceptability of electricity theft: Towards better public service provision," World Development, Elsevier, vol. 140(C).
5. Paul, Samuel, 1998. "Making voice work : the report card on Banglalore's public service," Policy Research Working Paper Series 1921, The World Bank.
6. Thomas Schillemans, 2008. "Accountability in the Shadow of Hierarchy: The Horizontal Accountability of Agencies," Public Organization Review, Springer, vol. 8(2), pages 175-194, June.
7. Mouzinho Mário & Celso M. Monjane & Ricardo Santos, 2020. "The education sector in Mozambique: From access to epistemic quality in primary education," WIDER Working Paper Series wp-2020-130, World Institute for Development Economic Research (UNU-WIDER).
8. Michael Mbate, 2018. "Who bears the burden of bribery? Evidence from public service delivery in Kenya," Development Policy Review, Overseas Development Institute, vol. 36(S1), pages 321-340, March.
   • Mbate, Michael, 2015. "Who bears the burden of bribery? Evidence from Public Service Delivery in Kenya," MPRA Paper 71654, University Library of Munich, Germany.
9. Geginat, Carolin & Saltane, Valentina, 2014. "Transparent government and business regulation :"open for business?"," Policy Research Working Paper Series 7132, The World Bank.
10. P. B. Anand, 2003. "From conflict to co-operation: some design issues for local collective action institutions in cities," Journal of International Development, John Wiley & Sons, Ltd., vol. 15(2), pages 231-243.
11. Ruthanne Huising & Susan S. Silbey, 2021. "Accountability infrastructures: Pragmatic compliance inside organizations," Regulation & Governance, John Wiley & Sons, vol. 15(S1), pages 40-62, November.
12. Mccourt, Willy, 2012. "Can Top-Down and Bottom-Up be Reconciled? Electoral Competition and Service Delivery in Malaysia," World Development, Elsevier, vol. 40(11), pages 2329-2341.
13. Prathivadi Bhayankaram Anand, 2001. "Consumer Preferences for Water Supply?: an Application of Choice Models to Urban India," WIDER Working Paper Series DP2001-145, World Institute for Development Economic Research (UNU-WIDER).
    • P. B. Anand, 2010. "Consumer Preferences for Water Supply? An Application of Choice Models to Urban India," Working Papers id:3287, eSocialSciences.
14. Fox, Jonathan A., 2015. "Social Accountability: What Does the Evidence Really Say?," World Development, Elsevier, vol. 72(C), pages 346-361.
15. Paul, Samuel, 1994. "Does voice matter? : for public accountability, yes," Policy Research Working Paper Series 1388, The World Bank.
16. Santosh Mehrotra, 2006. "Governance and basic social services: ensuring accountability in service delivery through deep democratic decentralization," Journal of International Development, John Wiley & Sons, Ltd., vol. 18(2), pages 263-283.
17. Ackerman, John, 2004. "Co-Governance for Accountability: Beyond "Exit" and "Voice"," World Development, Elsevier, vol. 32(3), pages 447-463, March.
18. Paul J. Devereux & Burton A. Weisbrod, 2006. "Does “Satisfaction†with Local Public Services Affect Complaints (Voice) and Geographic Mobility (Exit)?," Public Finance Review, , vol. 34(2), pages 123-147, March.
19. Brett, Edwin, 2020. "The development and challenges of aid relationships: where is international aid heading?," LSE Research Online Documents on Economics 106557, London School of Economics and Political Science, LSE Library.
20. Gershberg, Alec Ian & González, Pablo Alberto & Meade, Ben, 2012. "Understanding and Improving Accountability in Education: A Conceptual Framework and Guideposts from Three Decentralization Reform Experiences in Latin America," World Development, Elsevier, vol. 40(5), pages 1024-1041.
21. McCourt, Willy, 2013. "Models of public service reform : a problem-solving approach," Policy Research Working Paper Series 6428, The World Bank.
22. Isham, Jonathan & Kaufmann, Daniel & Pritchett, Lant, 1995. "Governance and returns on investment : an empirical investigation," Policy Research Working Paper Series 1550, The World Bank.
23. McCarthy, Lauren N. & Bolaños, Lisardo & Kweun, Jeong Yun & Gifford, Jonathan, 2020. "Understanding project cancellation risks in U.S. P3 surface transportation infrastructure," Transport Policy, Elsevier, vol. 98(C), pages 197-207.
24. E. A. Brett, 2020. "The Development and Challenges of Aid Relationships: Where Is International Aid Heading?," CESifo Forum, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, vol. 21(02), pages 22-26, July.
25. Speer, Johanna, 2012. "Participatory Governance Reform: A Good Strategy for Increasing Government Responsiveness and Improving Public Services?," World Development, Elsevier, vol. 40(12), pages 2379-2398.
26. Rajiv Ranjan, 2018. "Politics of Intellectual Property Rights (IPRs) in Medicine: The Dichotomies," FIIB Business Review, , vol. 7(2), pages 69-79, June.
27. Anwar Shah, 2005. "Public Expenditure Analysis," World Bank Publications - Books, The World Bank Group, number 7436.
28. World Bank, 2004. "State-Society Synergy for Accountability : Lessons for the World Bank," World Bank Publications - Books, The World Bank Group, number 14944.
29. Geginat, Carolin & Saltane, Valentina, 2016. "“Open for Business?” —Transparent government and business regulation," Journal of Economics and Business, Elsevier, vol. 88(C), pages 1-21.
30. Deborah Wilson, 2008. "Exit, Voice and Quality in the English Education Sector," The Centre for Market and Public Organisation 08/194, The Centre for Market and Public Organisation, University of Bristol, UK.