My serials Follow this serial

Taylor & Francis Journals

The Service Industries Journal

Contact information of Taylor & Francis Journals

Web page: http://www.tandfonline.com/FSIJ20

Serial Information

Order information:
Web: http://www.tandfonline.com/pricing/journal/FSIJ20
Pricing information: individual rates available on request
Editor: Eileen Bridges
Editor: Professor Domingo Ribeiro
Editor: Ronald Goldsmith
Editor: Barry Howcroft
Editor: Youjae Yi
Series handle: RePEc:taf:servic
ISSN: 0264-2069

Citations RSS feed: at CitEc

Impact factors

Access and download statistics
Top item:

By citations
By downloads (last 12 months)

Corrections

All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

Content

December 2010, Volume 32, Issue 6

861-882 Reasons for the expansion in franchising: is it all said?
by Francisco Javier Rondan-Cataluña & Antonio Navarro-Garcia & Enrique Carlos Diez-De Castro & Carlos Javier Rodriguez-Rad

November 2010, Volume 32, Issue 6

883-897 The effects of incentive types and appeal regulatory framing in travel advertising
by Hsuan-Yi Chou & Nai-Hwa Lien
899-917 The role of intellectual capital and university technology transfer offices in university-based technology transfer
by Hui-I Feng & Chia-Shen Chen & Chuan-Hung Wang & Hsueh-Chiao Chiang
919-936 Reasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry
by María del Mar Alonso-Almeida & José Miguel Rodríguez-Antón & Luis Rubio-Andrada

August 2010, Volume 32, Issue 6

981-1005 Integrative effects of firms' price and endorsement strategies on consumers' loyalty intention
by Tsui-Yii Shih

October 2010, Volume 32, Issue 6

937-960 Service capabilities and customer relationship management: an investigation of the banks in Taiwan
by Yi-Feng Yang

October 2010, Volume 32, Issue 5

719-746 Productivity in the services sector: conventional and current explanations
by Andrés Maroto-Sánchez
789-806 Introducing management models in service organisations in developed and developing countries
by Juan José Tarí & Carolina Madeleine
821-843 A balanced scorecard-based composite measuring approach to assessing the performance of a media outlet
by Mesut Kumru

August 2010, Volume 32, Issue 5

699-717 The impact of banks and non-bank financial institutions on economic growth
by Hsin-Yu Liang & Alan K. Reichert
747-771 Technology investments, performance and the effects of size and region in Turkish hospitals
by Ayse Tansel Cetin & Mine Aksu & Gokhan Ozer

September 2010, Volume 32, Issue 5

773-787 Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
by Wei-Ming Ou & Chia-Mei Shih & Chin-Yuan Chen & Chih-Wei Tseng
807-820 Effects of product quality certification on quality perceptions of stores' own brands
by Hsuan-Hsuan Ku & Po-Jen Wang & Chien-Chih Kuo

November 2010, Volume 32, Issue 3

383-410 Partner identification and selection of joint ventures in international retailing
by Martin Owens & Anna Zueva-Owens & Mark Palmer

October 2010, Volume 32, Issue 3

353-366 The influence of emotions displayed and personal selling on customer behaviour intention
by Edward Shih-Tse Wang & Bi-Kun Tsai & Tzy-Ling Chen & Shu-Chun Chang
367-381 The effects of inter-role conflicts on turnover intention among frontline service providers: does gender matter?
by Min-Hsin Huang & Zhao-Hong Cheng

August 2010, Volume 32, Issue 3

337-352 The effects of customer contact on organizational structure and performance in service firms
by Bruce C. Skaggs & Alexandra Galli-Debicella
431-450 The causal correlations among market structure, conduct, and performance of the CPA industry
by Chia-Chi Lee
451-476 The usage of online tourist information sources in tourist information search: an exploratory study
by Wee-Kheng Tan & Tong-He Chen
477-497 Learning from the past and present: measuring Internet banking service quality
by Yu-Lung Wu & Yu-Hui Tao & Pei-Chi Yang

August 2010, Volume 32, Issue 2

215-229 Performance assessment of Nigerian banks pre and post consolidation: evidence from a Bayesian approach
by A. George Assaf & Carlos Barros & Ade Ibiwoye
257-271 The effect of service failure types and service recovery on customer satisfaction: a mental accounting perspective
by Shih-Chieh Chuang & Yin-Hui Cheng & Chai-Jung Chang & Shun-Wen Yang
291-320 Knowledge-exchange strategies between KIBS firms and their clients
by Réjean Landry & Nabil Amara & David Doloreux

September 2010, Volume 32, Issue 2

171-196 Job quality in the customer contact centre: conceptual foundation and scale development
by Zanna van Dun & Josée Bloemer & Jörg Henseler
197-214 The influence of internet customer reviews on the online sales and prices in hotel industry
by Hulisi Öğüt & Bedri Kamil Onur Taş
273-289 Seeking efficiency through productisation: a case study of small KIBS participating in a productisation project
by Katriina Valminen & Marja Toivonen

July 2010, Volume 32, Issue 2

321-335 An integrated solution for benchmarking using DEA, gray entropy, and Borda count
by Wei-Wen Wu

August 2010, Volume 32, Issue 1

105-125 The role of customer affection and trust in loyalty rebuilding after service failure and recovery
by Suna La & Beomjoon Choi

October 2010, Volume 32, Issue 1

5-16 Customer orientation as a buffer against job burnout
by Emin Babakus & Ugur Yavas
17-36 The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty
by Sang M. Lee & DonHee Lee & Chang-Yuil Kang
37-58 Value-driven customer share of visits
by Wansoo Kim & Chihyung Ok & Deborah D. Canter
127-149 A framework for new solution development: an adaptive search perspective
by Bongsug (Kevin) Chae
151-169 Multiple stakeholders and middle managers: the role of the hotel financial controller
by Cathy Burgess

July 2010, Volume 32, Issue 1

59-82 Moderating role of a priori customer--firm relationship in service recovery situations
by Wansoo Kim & Chihyung Ok & Deborah D. Canter
83-103 Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies
by Rodolfo Vázquez-Casielles & Víctor Iglesias & Concepción Varela-Neira

July 2010, Volume 31, Issue 16

2641-2659 Intellectual capital and new product sale performance of the financial services industry in Taiwan
by Shu-Hua Chien & Min-Chih Chao
2661-2676 Technical efficiency and human capital in the retail sector
by Vania Sena
2677-2692 The core-customer concept
by Christina Öberg
2693-2719 Determinants of efficiency in South East Asian banking
by Edward Gardener & Philip Molyneux & Hoai Nguyen-Linh
2721-2739 Empirical study of destination loyalty and its antecedent: the perspective of place attachment
by Hung-Jen Su & Kong-Fah Cheng & Hui-Hsiung Huang
2741-2756 Process of customer interaction during new service development in an emerging country
by Intekhab (Ian) Alam

September 2010, Volume 31, Issue 15

2507-2513 Special issue: Consumer behaviour analysis and services
by Victoria K. Wells & Gordon R. Foxall
2515-2528 Mapping impulse buying: a behaviour analysis framework for services marketing and consumer research
by Sarah Hong Xiao & Michael Nicholson
2529-2542 Consumer behaviour analysis and social marketing practice
by Michael Nicholson & Sarah Hong Xiao
2543-2558 The behavioural economics of neutral and upward sloping demand curves in retailing
by Valdimar Sigurdsson & Nils Magne Larsen & Didrik Gunnarsson
2559-2570 What consumers say and do: planned and actual amounts bought in relation to brand benefits
by Rafael Barreiros Porto & Jorge Mendes de Oliveira-Castro & Diogo Conque Seco-Ferreira
2571-2585 Effects of background music on consumer behaviour: behavioural account of the consumer setting
by Diogo Conque Seco Ferreira & Jorge Mendes Oliveira-Castro
2587-2602 An in-store experimental analysis of consumers' selection of fruits and vegetables
by Valdimar Sigurdsson & Nils Magne Larsen & Didrik Gunnarsson
2603-2615 A study of preferences in a simulated online shopping experiment
by Asle Fagerstrøm & Erik Arntzen & Gordon R. Foxall
2617-2631 Consumer consideration of non-deceptive counterfeit goods: a contingency matrix approach
by Sarah Hong Xiao & Michael Nicholson

June 2010, Volume 31, Issue 14

2455-2485 Benchmarking Indian banks using DEA in post-reform period: a progressive time-weighted mean approach
by Mukesh Kumar & Charles Vincent
2487-2505 Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study
by Uchenna Paschal Anosike & Riyad Eid

April 2010, Volume 31, Issue 14

2309-2319 Reliability evaluation of healthcare services by assessing the technical efficiency
by Caglar S. Aksezer
2373-2389 Using fuzzy AHP and VIKOR for benchmarking analysis in the hotel industry
by Hsin-Pin Fu & Kuo-Kuang Chu & Pei Chao & Hung-Hsuan Lee & Yen-Chun Liao
2437-2453 Parent control mechanisms, knowledge attributes, knowledge acquisition and performance of IJVs in Taiwan service industries
by Chi-Cheng Lee & Fu-Sheng Tsai & Lian Chun Lee

May 2010, Volume 31, Issue 14

2293-2307 The changing geography of globalized service provision, 2000--2008
by Heidi Hanssens & Ben Derudder & Peter J. Taylor & Michael Hoyler & Pengfei Ni & Jin Huang & Xiaolan Yang & Frank Witlox
2321-2354 Objective quality and business performance in service environments: moderating effects of entrepreneurs' knowledge and involvement
by Rosa M. Hernández-Maestro & Óscar González-Benito
2355-2372 Service climate and employee service performance: exploring the moderating role of job stress and organizational identification
by Ruo Yong Zhang & Xin Mei Liu & Hai Zhen Wang & Li Shen
2391-2410 A unifying view of goods and services supply chain management
by Tarikere T. Niranjan & Miles Weaver
2411-2435 External shocks and efficiency changes in the US airline industry
by SooCheong (Shawn) Jang & Kyuwan Choi & Kyuseok Lee

May 2010, Volume 31, Issue 13

2223-2242 Driving dynamic knowledge articulation and dynamic capabilities development of service alliance firms
by Po-Yen Lee & Hung-Hsin Chen & Yi-Hwan Shyr

April 2010, Volume 31, Issue 13

2117-2143 Efficiency and total factor productivity change of Malaysian commercial banks
by Mariani Abdul-Majid & David S. Saal & Giuliana Battisti
2145-2162 Evaluating the optimal occupancy rate, operational efficiency, and profitability efficiency of Taiwan's international tourist hotels
by Yung-Ho Chiu & Chin-Wei Huang
2163-2191 An examination of the effects of virtual experiential marketing on online customer intentions and loyalty
by Margaret Meiling Luo & Ja-Shen Chen & Russell K.H. Ching & Chu-Chi Liu
2193-2221 A generalized theoretical modelling approach for the assessment of economic-capital under asset market liquidity risk constraints
by Mazin A.M. Al Janabi

March 2010, Volume 31, Issue 13

2111-2116 Are large banks less risky?
by Chun-Nan Chen & Ming-Yuan Leon Li & Yi Chou & Li-Ling Chen & Wan-Ru Liou

June 2010, Volume 31, Issue 13

2091-2109 An examination of cross-border strategies in banking
by John Barry Howcroft & Rehan ul-Haq & Chris Carr
2243-2272 The HOINCAP scale: measuring intellectual capital in the hotel industry
by Taegoo (Terry) Kim & Joanne Jung-Eun Yoo & Gyehee Lee
2273-2288 An exploration of the cognitive-affective model of satisfaction in a shopping context: A test of competing models
by Hyunjoo Im & Sejin Ha

February 2010, Volume 31, Issue 13

2071-2090 The impact of service innovation on firm-level financial performance
by Tor Helge Aas & Per Egil Pedersen

October 2010, Volume 31, Issue 12

1979-1993 Internationalization patterns in fashion retail distribution: implications for firm results
by Alejandro Mollá-Descals & Marta Frasquet-Deltoro & Maria-Eugenia Ruiz-Molina

November 2010, Volume 31, Issue 12

1961-1978 The role of the alliance management capability
by Francisco Rocha-Goncalves & Vítor da Conceição Gonçalves

December 2010, Volume 31, Issue 12

1943-1960 The measurement of perceived value in higher education: a unidimensional approach
by Helena Alves
2033-2050 E-corporate social responsibility in socially responsible firms: the case of Spanish firms
by Rafael Chaves & Adoración Mozas & Raquel Puentes & Enrique Bernal

January 2010, Volume 31, Issue 11

1749-1768 Part-time restaurant employee perceptions of management practices: An empirical investigation
by Abu Elnasr Sobaih & Philip Coleman & Caroline Ritchie & Eleri Jones
1769-1792 Consumer satisfaction and services: insights from dive tourism
by Teresa Ince & David Bowen
1793-1798 Pricing of card payment services in Scandinavian banking: a comment
by Leo Van Hove
1809-1823 Conceptualizing and managing service supply chains
by Mihalis Giannakis

February 2010, Volume 31, Issue 11

1849-1870 Operations flexibility and outsourcing benefits: an empirical study in service firms
by Daniel Arias-Aranda & Oscar F. Bustinza & Vanesa Barrales-Molina
1871-1885 Risk-adjusted efficiency of the insurance industry: evidence from China
by Wei Huang & Joseph C. Paradi
1887-1902 An examination of key factors influencing bancassurance success -- Taiwan and mainland China evidence
by Chiang Ku Fan & Chen-Liang Cheng

April 2010, Volume 31, Issue 11

1825-1847 FMEA-based portfolio approach to service productivity improvement
by Youngjung Geum & Juneseuk Shin & Yongtae Park

November 2010, Volume 31, Issue 11

1799-1807 Reply to: pricing of card payment services in Scandinavian banking: a comment, by Leo Van Hove
by Magnus Willesson

April 2010, Volume 31, Issue 10

1627-1643 Applicability of global value chains analysis to tourism: issues of governance and upgrading
by Pilar Tejada & Francisco J. Santos & Joaquín Guzmán
1645-1657 Cultural compatibility in internal knowledge transfers: an application to hotel chain growth
by Desiderio Juan García-Almeida & Mercé Bernardo-Vilamitjana & Esther Hormiga & Jaume Valls-Pasola
1683-1698 Understanding travel expenditure by means of market segmentation
by Bo Svensson & Pilar Moreno & Domingo Martín

March 2010, Volume 31, Issue 10

1567-1572 Relationship between tourism and economic growth
by Edward Nissan & Miguel-Angel Galindo & María Teresa Méndez
1573-1587 Online visibility as a source of competitive advantage for small- and medium-sized tourism accommodation enterprises
by Steve Smithson & Carlos Alberto Devece & Rafael Lapiedra
1589-1601 Half a century of mass tourism: evolution and expectations
by Rosa María González Tirados
1603-1612 An innovative regime switching model to forecast Taiwan tourism demand
by Kun-Huang Huarng & Tiffany Hui-Kuang Yu & Francesc Solé Parellada
1613-1625 How to create information management capabilities through web 2.0
by Fiona Carmichael & Daniel Palacios-Marques & Ignacio Gil-Pechuan
1659-1668 Influence of tourist sector structure on motivations of heritage tourists
by Luca Secondi & María Leticia Meseguer-Santamaría & Jose Mondéjar-Jiménez & Manuel Vargas-Vargas
1669-1682 What do we know about outsourcing in hotels?
by Reyes Gonzalez & Juan Llopis & Jose Gasco

May 2010, Volume 31, Issue 4

513-526 Determinants of the export behaviour of German business services companies
by Alexander Eickelpasch & Alexander Vogel
527-544 Implementation and effectiveness of strategic actions used to reduce customer variability
by Ching-Chow Yang
545-558 Managing service subsidiaries through an innovation perspective: a case of standard interpretation in multinational hotels
by Sawitree Sutthijakra
559-580 Public--private partnership and regional productivity in the UK
by José Luis Navarro-Espigares & José Aureliano Martín-Segura
581-595 The balance between bricolage and innovation: management dilemmas in sustainable public innovation
by Lars Fuglsang & Flemming Sørensen
597-612 Services in the Detroit regional economy: implications for a city in transition
by Ellen D. Harpel
613-628 Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises
by Ayham A.M. Jaaron & Chris J. Backhouse
643-656 Influence of entry modes and relationship modes on business services internationalisation
by Jean Philippe & Pierre-Yves Léo

March 2010, Volume 31, Issue 4

629-641 Revenue creation: business models for product-related services in international markets -- the case of Zwick GmbH & Co. KG
by Daniel Zähringer & Jochen Niederberger & Knut Blind & Alexander Schletz

February 2010, Volume 31, Issue 1

21-38 The innovative future of service industries: (anti-)globalization and commensuration
by Carla C.J.M. Millar & Chong Ju Choi
39-58 Which services support research activities at universities?
by Itxaso del-Palacio & Francesc Sole & Jasmina Berbegal
59-78 The future of services in a globalized economy
by Edward Nissan & Miguel-Angel Galindo & Maria Teresa Méndez
79-89 Internet software and services: past and future
by Kun-Huang Huarng & Tiffany Hui-Kuang Yu
91-105 An overview of revenue management in service industries: an application to car parks
by José Guadix & Luis Onieva & Jesús Muñuzuri & Pablo Cortés
123-131 Culture and purpose of Web 2.0 service adoption: a study in the USA, Korea and Spain
by SeongBae Lim & Daniel Palacios-Marques

April 2010, Volume 31, Issue 1

107-122 Entry mode choice in the internationalisation of the hotel industry: a holistic approach
by Fidel León-Darder & Cristina Villar-García & José Pla-Barber

March 2010, Volume 31, Issue 1

7-20 Innovation in services industries: current and future trends
by L. M. Castro & Angeles Montoro-Sanchez & Marta Ortiz-De-Urbina-Criado

December 2010, Volume 30, Issue 14

2289-2292 Introduction
by Domingo Ribeiro Soriano

November 2010, Volume 30, Issue 13

2111-2113 Introduction
by Domingo Ribeiro Soriano

October 2010, Volume 30, Issue 12

1935-1937 Introduction
by Domingo Ribeiro Soriano

April 2010, Volume 30, Issue 4

477-478 Foreword
by Walter Ganz

December 2009, Volume 31, Issue 11

1703-1724 The elusive effect of bank size on profits
by Meng-Wen Wu & Chung-Hua Shen
1725-1747 Healthier for whom? Technological service improvement in the healthcare industry
by Yaron Timmor & Talia Rymon & Tali Gal

November 2009, Volume 31, Issue 9

1405-1427 Strategic alignment and performance: Brazilian companies in the medical diagnostics sector
by Vanderli Correia Prieto & Marly Monteiro de Carvalho
1429-1449 Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry
by Pim Den Hertog & Faïz Gallouj & Jeroen Segers
1451-1469 Mimetic isomorphism and its effect on merger and acquisition activities in Taiwanese financial industries
by Jen-Jen Tseng & Ping-Hung Chou
1489-1503 Improving competitiveness through city marketing in Spanish hotels
by Juan Gabriel Cegarra Navarro & Aurora Martinez-Martinez
1519-1532 The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
by Muslim Amin & Zaidi Isa & Rodrigue Fontaine
1533-1547 Testing for convergence in bank efficiency: a cross-country analysis
by Arman Kösedağ & Meltem Denizel & Öznur Özdemir
1549-1559 Bayesian cost efficiency of Luanda, Angola hotels
by A. George Assaf & C. Barros

December 2009, Volume 31, Issue 9

1471-1488 Analysing the effect of environmental factors on service performance
by Ricardo Sellers & Juan Luis Nicolau

October 2009, Volume 31, Issue 9

1385-1404 Impacts of the borrower's attributes, loan contract contents, and collateral characteristics on mortgage loan default
by Tyrone T. Lin & Chia-Chi Lee & Chun-Hung Chen
1505-1517 Social responsibility in youth service organizations: Hong Kong evidence
by Kris Law

September 2009, Volume 31, Issue 8

1195-1217 Reacting to the demands of service work: emotional resistance in the Coaching Inn Company
by Peter John Sandiford & Diane Seymour
1219-1235 The preparedness of critical success factors of IT service management and its effect on performance
by Ming-Shian Wu & Sun-Jen Huang & Li-Wei Chen
1237-1255 How supermarket chains in Taiwan select suppliers of fresh fruit and vegetables via direct purchasing
by Pei-Chun Lin & Liang-Shan Wu
1257-1278 Disentangling sector and status effects in German employment growth
by Sabine Klinger & Katja Wolf
1279-1291 Does international specialization in producer services warrant sustainable growth?
by Seo Hwan-Joo & Lee Young Soo & Kim HanSung
1293-1310 The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
by Sergios Dimitriadis & Nikolaos Kyrezis
1327-1345 Modelling job stress as a mediating role in predicting turnover intention
by Mei-Fang Chen & Chieh-Peng Lin & Gin-Yen Lien

October 2009, Volume 31, Issue 8

1311-1325 Medical error reduction: the effect of employee satisfaction with organizational support
by DonHee Lee & Sang M. Lee & Marc J. Schniederjans
1347-1363 Perceived customer contact centre quality: conceptual foundation and scale development
by Zanna van Dun & Josée Bloemer & Jörg Henseler
1365-1380 Mediating and moderating processes in the relation between problem customer perceptions and work--family conflict
by Hsiu-Hua Hu & Chin-Tien Hsu & Wen-Ruey Lee & Jui-Huang Chang & Meng-Hui Hsu

May 2009, Volume 31, Issue 7

1015-1031 Exporter performance in the German business services sector
by Alexander Vogel
1033-1047 Middle managers' perception of subordinates' customer orientation in the banking sector
by Leonidas A. Zampetakis
1049-1062 Developing an effective strategic mix of corporate philanthropy
by Namin Kim & EuiSik Cho & Youngchan Kim & Moonkyu Lee
1063-1074 Why do banks join loan syndications? The case of participant banks
by Yener Altunbaş & Alper Kara
1075-1092 Please smile, the CCTV is running!
by Tsung-Chi Liu & Cheng-Feng Chen
1093-1107 Factors affecting successful innovation by content-layer firms in Korea
by Junseok Hwang & Seunghyun Kim
1109-1123 Logistics service quality and buyer--customer relationships: the moderating role of technology in B2B and B2C contexts
by Irene Gil-Saura & Maria Eugenia Ruiz-Molina

August 2009, Volume 31, Issue 7

1125-1142 Similarities and differences between self-assessment approaches in public services in higher education institutions
by Juan José Tarí

September 2009, Volume 31, Issue 7

1143-1163 Liberalisation, privatisation and the productivity of Egyptian banks: a non-parametric approach
by Meryem Duygun Fethi & Mohamed Shaban & Thomas Weyman-Jones
1165-1190 Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use
by Joaquin Aldas-Manzano & Carla Ruiz-Mafe & Silvia Sanz-Blas & Carlos Lassala-Navarré

May 2009, Volume 31, Issue 6

929-939 Identifying key factors affecting consumers' choice of wealth management services: an AHP approach
by Vincent F. Yu & Hsiu-I Ting
975-996 Dealer spread and portfolio selection under price risks: evidence from the gold service industry
by Jin-Ray Lu
997-1009 Founding scale and survival: double-edged effects of corporate sponsorship
by Hsien-Jui Chung & Hsuan Lo & Chun-Chung Chen

March 2009, Volume 31, Issue 6

851-862 The effect of corporate reputations on customer perceptions and cross-buying intentions
by Shih-Ping Jeng
863-876 A re-examination of the antecedents and impact of customer participation in service
by Cedric Hsi-Jui Wu
877-895 Evaluating cultural industries: investigating visitors' satisfaction in theatres
by Sabine Boerner & Volker Moser & Johanna Jobst

April 2009, Volume 31, Issue 6

897-910 Entrepreneurial orientation, access to financial resources, and product performance in the Greek commercial TV industry
by Leonidas A. Zampetakis & Melina Vekini & Vassilis Moustakis
911-928 Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry
by Sheng-Hshiung Tsaur & Chih-Hung Wang
941-957 A pragmatic service typology: capturing the distinctive dynamics of services in time and space
by Johannes Glückler & Ingmar Hammer
959-973 Airline catering service operation, schedule nervousness and collective efficacy on performance: Hong Kong evidence
by Kris M.Y. Law

January 2009, Volume 31, Issue 5

661-677 Dynamics of experience service innovation: innovation as a guided activity -- results from a Danish survey
by Lars Fuglsang & Jon Sundbo & Flemming Sørensen
679-693 Whiteness, ethnic minorities and advertising in travel brochures
by Dawn Burton & Mary Klemm
695-711 Financial service sector performance measurement model: AHP sensitivity analysis and balanced scorecard approach
by Cheng-Ru Wu & Chin-Tsai Lin & Pei-Hsuan Tsai
713-723 Service quality control mechanisms in franchise networks
by Roberto Sánchez Gómez & Isabel Suárez González & Luis Vazquez Suárez

April 2009, Volume 31, Issue 5

747-770 Organisational rigidities and marketing theory: examining the US department store c.1910--1965
by Steve Wood
771-790 Using the theory of planned behaviour to predict public sector training participation
by Yen-Yin Ho & Hsien-Tang Tsai & Jen-der Day
791-807 Study on the relations among the customer knowledge management, learning organization, and organizational performance
by Chich-Jen Shieh
809-828 Antecedents of consumers' time perceptions in a hypermarket retailer
by Ivan Damir Anić & Sonja Radas & Joseph C. Miller
829-846 Bootstrapped Malmquist indices of Australian airports
by A. Assaf

February 2009, Volume 31, Issue 5

725-745 Productivity growth and cyclical behaviour in service industries: the Spanish case
by Andrés Maroto-Sánchez

February 2009, Volume 31, Issue 3

469-482 Mechanism design in an integrated approach towards revenue management: the case of Empress Cruise Lines
by Irene Ng & Nick K.T. Yip
483-508 Distributed product knowledge service: model and system framework
by Yuh-Jen Chen & Yuh-Min Chen & Meng-Sheng Wu

January 2009, Volume 31, Issue 3

405-424 A strategic analysis of volunteer tourism organisations
by Angela Maria Benson & Steven Henderson
425-440 The role of service innovation and customer experience in ethnic restaurants
by Ching-Shu Su

January 2009, Volume 31, Issue 2

273-285 Customer orientation as a mediator of the influence of locus of control on job performance
by Wan-Jing April Chang & Tung Chun Huang
287-309 Trust types, distrust, and performance outcomes in small business relationships: the pharmacy--drug warehouse case
by Ayşe Elif Şengün & S. Nazlı Wasti
311-322 Constructing an index for brand equity: a hospital example
by Yu-Che Wang & Kuei-Chu Hsu & Sheng-Hsun Hsu & Po-An J.J. Hsieh

August 2009, Volume 31, Issue 2

215-236 New financial service development for banks in Taiwan based on customer needs and expectations
by Wen-Hsien Tsai & Wei Hsu & Thomas W. Lin

August 2009, Volume 30, Issue 13

2115-2136 The crisis-resilience of services trade
by Ingo Borchert & Aaditya Mattoo
2163-2182 Operations in banking: the service quality and effects on satisfaction and loyalty
by José Ángel Miguel-Dávila & Laura Cabeza-García & Laura Valdunciel & Marcela Flórez
2225-2237 Relatedness of decisions in business services outsourcing
by Fernando Merino & Diego R. Rodríguez
2261-2271 Fighting churn with rate plan right-sizing: a customer retention strategy for the wireless telecommunications industry
by Ken Kwong-Kay Wong

July 2009, Volume 30, Issue 13

2137-2149 Assessing primary healthcare services quality in Spain: managers vs . patients perceptions
by Francisco J. Miranda & Antonio Chamorro & Luis R. Murillo & Juan Vega
2151-2161 Client influence and advertising standardization: a survey of ad agencies
by David Waller & Alan T Shao & Yeqing Bao
2183-2199 An efficiency and effectiveness model for international tourist hotels in Taiwan
by Ling-Feng Hsieh & Li-Hsin Wang & Yi-Chen Huang & Angel Chen
2201-2223 Sustainability and tourism development in three Italian destinations: stakeholders' opinions and behaviours
by Immacolata Vellecco & Alessandra Mancino

July 2009, Volume 30, Issue 12

1967-1990 Conceptualising innovative customer-facing responses to planning regulation: the UK food retailers
by Steve Wood & Michelle Lowe & Neil Wrigley
1991-2006 Performance, reputation, and social responsibility in the UK's financial services: a post-‘credit crunch’ interpretation
by Michael Brown & Paul Whysall
2045-2062 Managerial routines in professional service firms: transforming knowledge into competitive advantages
by Søren H. Jensen & Flemming Poulfelt & Sascha Kraus
2081-2092 Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies -- evidence from Taiwan
by Ching-Fu Chen & Ya-Ling Kao
2093-2110 Work force ageing and expanding service sector: a double burden on productivity?
by Pekka Ilmakunnas & Seija Ilmakunnas

June 2009, Volume 30, Issue 12

1955-1966 Implementing new financial regulation: actuaries and UK with-profits funds
by Ian Dewing & Peter Russell

Browse Econ Literature

More features