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Mobile services in banking sector: The role of innovative business solutions in generating competitive advantage

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  • Tiwari, Rajnish
  • Buse, Stephan
  • Herstatt, Cornelius

Abstract

The wide-ranging economic developments of the previous decade, e.g. the integration of world economies, have made a significant impact towards increasing the mobility of the working populace and their families. At the same time, technological developments especially in the field of telecommunication have made it possible to offer innovative, location sensitive services on ubiquitous basis to customers on the move. Our paper examines innovative mobile solutions in the field of mobile financial services (MFS) by using four case studies from Germany and Switzerland - representing two banks and two different technology solutions. The paper scrutinizes the strategic relevance of MFS to the competitive position of the firm concerned. Finally, we present five propositions about the role of innovative business solutions in the banking sectors and recommend that a large scale empirical study to test these propositions be conducted in the future.

Suggested Citation

  • Tiwari, Rajnish & Buse, Stephan & Herstatt, Cornelius, 2007. "Mobile services in banking sector: The role of innovative business solutions in generating competitive advantage," Working Papers 48, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
    • Handle: RePEc:zbw:tuhtim:48
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    References listed on IDEAS

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    1. Tiwari, Rajnish & Buse, Stephan & Herstatt, Cornelius, 2006. "Customer on the move: Strategic implications of mobile banking for banks and financial enterprises," Working Papers 38, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
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    Cited by:

    1. Ali Nazaritehrani & Behzad Mashali, 2020. "Development of E-banking channels and market share in developing countries," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 6(1), pages 1-19, December.
    2. Nigar Huseynli & Gozde Kandemir & Bahman Huseynli, 2023. "Analysis of consumer behaviour variables influencing the adoption of mobile banking," Upravlenets, Ural State University of Economics, vol. 14(1), pages 60-73, March.
    3. Dr. Nader Alber, 2011. "The Effect Of Banking Expansion On Profit Efficiency Of Saudi Arabia Commercial Banks," Journal of Global Business and Economics, Global Research Agency, vol. 3(1), pages 11-23, July.
    4. Lee, Yong-Ki & Park, Jong-Hyun & Chung, Namho & Blakeney, Alisha, 2012. "A unified perspective on the factors influencing usage intention toward mobile financial services," Journal of Business Research, Elsevier, vol. 65(11), pages 1590-1599.
    5. Omigie, N. O., 2017. "Value-based Customers Satisfaction and Continuance Intention for Mobile Financial Services: the roles of Utilitarian, Hedonic, and Personal Values," 28th European Regional ITS Conference, Passau 2017 169490, International Telecommunications Society (ITS).

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