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Wie erzielen Unternehmen herausragende Serviceleistungen mit höheren Gewinnen?

Author

Listed:
  • Strassl, Johann
  • Schicker, Günter

Abstract

Die Bedeutung des Servicegeschäfts der Industrieunternehmen nimmt zu und die Unternehmen wollen sich mit ihrem Serviceangebot differenzieren und Erlösmöglichkeiten ausschöpfen. Die Umsetzung gelingt den Unternehmen oft nur mittelmäßig. Dieser Artikel zeigt, mit welchen Maßnahmen Unternehmen das Servicegeschäft professionell und profitabel gestalten können.

Suggested Citation

  • Strassl, Johann & Schicker, Günter, 2014. "Wie erzielen Unternehmen herausragende Serviceleistungen mit höheren Gewinnen?," Weidener Diskussionspapiere 38, University of Applied Sciences Amberg-Weiden (OTH).
    • Handle: RePEc:zbw:hawdps:38
    as

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    File URL: https://www.econstor.eu/bitstream/10419/96216/1/782811620.pdf
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    References listed on IDEAS

    as
    1. Valérie Mathieu, 2001. "Service strategies within the manufacturing sector: benefits, costs and partnership," Post-Print hal-01796269, HAL.
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    More about this item

    Keywords

    Industrieservice; Servicegeschäft; Dienstleistungsgeschäft; Servicestrategie; Produzierende Unternehmen;
    All these keywords.

    JEL classification:

    • L60 - Industrial Organization - - Industry Studies: Manufacturing - - - General
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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